Kyler Falls
The Woodlands
Summary
Dynamic customer service professional with expertise in problem-solving and CRM software, honed at Rich’s Car Wash. Enhanced customer satisfaction and loyalty by resolving complaints, promoting services, and boosting sales. Proven adaptability and multitasking skills in fast-paced environments, ensuring efficient operations and high cleanliness standards.
Overview
1
1
year of professional experience
Work History
Customer Service Attendant
Links Car Wash
01.2026 - Current
- Provided exceptional customer service to enhance customer satisfaction and retention.
- Assisted in maintaining cleanliness and organization of car wash facilities.
- Operated car wash equipment while adhering to safety protocols and procedures.
- Learned and implemented proper techniques for washing, drying, and detailing vehicles.
- Handled customer inquiries and resolved issues promptly and effectively.
- Adapted quickly to dynamic work environments while prioritizing efficiency and quality service.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
Janitorial Lead
Klein United Methodist Church
10.2024 - Current
- Supervised daily cleaning operations, ensuring compliance with safety and quality standards.
- Trained new staff on effective cleaning techniques and equipment usage.
- Managed inventory of cleaning supplies, maintaining optimal stock levels for efficiency.
- Conducted regular inspections to identify areas for improvement in cleanliness and safety protocols.
- Maintained cleanliness and sanitation of facilities to ensure safe environments.
- Collaborated with team members to improve workflow and enhance cleaning procedures.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Customer Service Attendant
Rich’s Car Wash
07.2025 - 12.2025
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Promoted company products and services, resulting in increased sales and revenue.
- Assisted customers in navigating company website and online services, promoting ease of use and accessibility.
- Streamlined processes for handling inquiries, reducing wait times and increasing efficiency.
- Maintained comprehensive knowledge of product offerings, enabling accurate information provision to customers upon request.
- Conducted regular follow-ups with customers to ensure their needs were met and any issues were addressed promptly.
- Served as a mentor for new hires, providing guidance and support in their transition into the Customer Service Attendant role.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
The Woodlands High School
The Woodlands, TXSkills
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Money handling
- Problem resolution
- Customer relations
- High Cleanliness Expectations
Timeline
Customer Service Attendant
Links Car Wash
01.2026 - Current
Customer Service Attendant
Rich’s Car Wash
07.2025 - 12.2025
Janitorial Lead
Klein United Methodist Church
10.2024 - Current
High School Diploma -
The Woodlands High School