Kyler Helfrich
Springboro
Summary
Dynamic and customer-focused professional with experience at Penn State Berkey Creamery, excelling in customer engagement and teamwork. Proven ability to enhance guest experiences and maintain high service standards. Skilled in effective time management and cash handling, consistently achieving sales goals while fostering a welcoming environment.
Overview
5
5
years of professional experience
Work History
Ice Cream Server
Penn State Berkey Creamery
11.2024 - Current
- Assisted customers in selecting ice cream flavors
- Collaborated with team members to manage peak service times.
- Provided exceptional customer service, enhancing guest experience.
- Prepared and served ice cream products according to specifications.
- Adapted quickly to changing menu items and customer preferences.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained cleanliness of serving area and equipment.
- Operated cash register, processing transactions efficiently.
- Learned food safety standards to ensure compliance during service.
Sales Associate
Old Navy
06.2025 - 08.2025
- Provided exceptional customer service by assisting shoppers with product selection and inquiries.
- Maintained store presentation standards through effective merchandising and inventory organization.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to achieve daily sales goals and enhance overall store performance.
- Adapted quickly to changing priorities and seasonal promotions, supporting a dynamic retail environment.
- Engaged customers in loyalty programs, promoting brand awareness and retention initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Old Navy
12.2022 - 08.2024
- Assisted in training new associates on operational procedures and customer engagement techniques.
- Handled stock replenishment efficiently, contributing to optimal product availability on the sales floor.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Pizza Maker
Papa Johns
06.2021 - 05.2022
- Prepared pizzas according to company recipes and standards for quality and presentation.
- Operated pizza ovens and kitchen equipment efficiently to meet customer orders.
- Ensured cleanliness and organization of work area, adhering to food safety regulations.
- Collaborated with team members during peak hours to streamline order delivery process.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
Education
Bachelor in Design - Digital Arts And Media Design
Pennsylvania State University
University Park, PA05-2028
High School Diploma -
Springboro High School
Springboro, OH05-2024
Skills
- Teamwork
- Customer engagement
- Patience and empathy
- Customer service
- Imaginative design skills
- Effective time management
- Good with Numbers
Timeline
Sales Associate
Old Navy
06.2025 - 08.2025
Ice Cream Server
Penn State Berkey Creamery
11.2024 - Current
Sales Associate
Old Navy
12.2022 - 08.2024
Pizza Maker
Papa Johns
06.2021 - 05.2022
Bachelor in Design - Digital Arts And Media Design
Pennsylvania State University
High School Diploma -
Springboro High School