Kyler Hodge

Drove sales growth by promoting premium and promotional spirits and wines through targeted customer engagement.

Provided knowledgeable recommendations to help customers select products based on taste, budget, and occasion.

• Provided wine and spirit samples to customers while maintaining compliance on age restriction and consumption laws.
• Managed store operations including sales, receiving, wholesale, stocking, training, e-commerce, cashiering, and store opening/closing.
• Managed inventory - flagged discrepancies and kept track of trending spirits, wine and beer. Provided insight to district management on products to incorporate.
• Coordinated displays for vendor and holiday promotions.
• Built strong relationships with customers and vendors to improve service quality and expand product selections.
• De-escalated customer disputes.

• Processed total loss claims across eight states and kept current on state specific regulations
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Prepared summaries of damage, payments, and policy coverage.
• Thoroughly reviewed claim details, photos and other data to accurately determine vehicle values.
• Negotiated settlements achieving a 90% first offer acceptance rate while maintaining budget compliance based on policy limits.
• Partnered with salvage vendors and banks to manage totaled vehicle sales.
• Issued payments to insured, claimants and various third parties

• Managed a portfolio of 300 – 500 end-of-term auto leases, guiding customers through maturity options (return, purchase, refinance) and achieving 90%+ on-time resolutions.
• Conducted proactive outreach 90 – 120 days pre-maturity, increasing customer engagement and reducing last‑minute escalations.
• Educated customers on wear-and-tear standards, mileage overage, and disposition fees.
• Coordinated inspections, appointments, and logistics with dealerships and third‑party vendors.
• Negotiated retention and loyalty offers in partnership with Sales, converting 30% of maturing lessees to new leases or purchases.
• Prepared payoff quotes and purchase paperwork with 100% accuracy, ensuring compliant disclosures and state title/registration requirements.

• Led a team responsible for customer service and remediation of customer complaints. Ran meetings, reviewed calls with employees and ensured maintenance of compliance.
• Managed projects that reduced customer complaints specifically regarding IT and transfer of funds by 40%.
• Conducted data analysis and fraud investigations, opened high-value accounts, and provided advice based on an array of financial products.
• Processed wires and ACH transfers.
• Assisted with the onboarding process and developed training programs for new hires.
• Mentored peers and provided performance coaching.

• Provided in-depth product knowledge to assist customers in making informed decisions.
• Conducted product demonstrations to showcase features and benefits effectively.
• Processed credit applications and negotiated vehicle sales, resulting in profitability for 85% of transactions.
• Updated automotive technology knowledge through research and training.

• Instructed customers on the systems and operation of luxury power boats.
• Leveraged knowledge of local attractions to plan itineraries and tailored experiences.
• Performed pre and post trip inspections, confirming condition of vessels and documenting any fresh damage for repairs and insurance purposes.
• Managed troubleshooting and rescue operations.