Kyler Hodge

Handled all facets of the store including sales, receiving, wholesale, stocking, training, e-commerce, cashiering, store opening/closing.

Also managed inventory - flagged discrepancies and kept track of trending spirits, wine and beer. Provided insight to management on products to incorporate.

• Provided wine and spirit samples to customers while maintaining compliance on age restriction and consumption laws.
• Managed displays for vendor and holiday promotions.
• Drove sales, especially for premium and promotional spirits and wines.
• Provided knowledgeable recommendations to help customers select products based on taste, budget, and occasion.
• Built and managed relationships with customers and vendors.
• De-escalated customer disputes.

• Processed total loss claims across eight states and kept current on state specific regulations
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Prepared summaries of damage, payments, and policy coverage.
• Thoroughly reviewed claim details, photos and other data to accurately determine vehicle values.
• Negotiated settlements achieving a 90% first offer acceptance rate while maintaining budget compliance based on policy limits.
• Partnered with salvage vendors and banks to manage totaled vehicle sales.

• Achieved $40,000 monthly in debt recovery while enhancing the customer experience.
• Negotiated settlements for high-debt accounts, reducing receivables by 30% in 4 months.
• Coordinated department meetings and created a quarterly newsletter.

• Conducted data analysis and fraud investigations, opened high-value accounts, and provided financial advice.
• Processed wires and ACH transfers.
• Managed projects that reduced customer complaints by 40%.
• Developed training programs for new hires and served as a peer mentor and performance coach.

• Processed credit applications and negotiated vehicle sales, achieving profitability in 85% of transactions.
• Maintained up-to-date knowledge of automotive technology.

• Oversaw a team of 15, ensuring timely project completion.
• Instructed customers on the systems and operation of luxury power boats.
• Managed troubleshooting and rescue operations.