Kyler Petersen
UT
Summary
Visionary leader with 20+ years transforming contact centers and elevating customer experiences (CX). Proven expertise in cloud contact center solutions, omnichannel strategies, and AI-driven CX optimization. Successfully built and empowered high-performing teams while spearheading digital transformation initiatives. Exceptional sales leader with a consistent track record of exceeding targets across diverse client segments.
Overview
2022
2022
years of professional experience
Work History
Vice President, Digital Contact Center Sales
Firstsource
- Spearheaded the development and execution of strategic technology partnerships, resulting in a 30%surge in our Media & Entertainment sector offerings and a 25% expansion of market share.
- Pioneered a digital transformation strategy for clients, optimizing processes and enhancing customerexperience, resulting in 16% increase in retention and recurring revenue.
- Transformed customer experiences through strategic consulting, process optimization, and digital transformation, leading to increased client retention and recurring revenue by 18%.
Enterprise Digital Sales Executive
NICE
- Designed and deployed a personalized customer journey mapping strategy for a leading e-commerce retailer, leveraging AI-driven analytics to optimize customer interactions
- Result: 10% increase in customer lifetime value, 5% boost in year-over-year revenue growth
- Forged strategic partnerships with C-level executives at Fortune 500/1000 companies, advising on cloud contact center solutions and AI-powered customer engagement to transform customer journeys and maximize efficiency
- Consistently exceeded sales targets (President's Club 2017-2019), driving 30% year-over-year recurring revenue growth by delivering complex cloud CX solutions that optimized operations and elevated customer engagement
Director, Strategic Sales and Business Development
Customer Dynamics
- Forged strategic alliances with key contact center vendors, driving a 128% YoY revenue surge and shattering targets by $175 million.
- Cultivated strong CX client relationships to understand their needs, proactively identify solution opportunities, and secure a $250M revenue pipeline.
- Accelerated Sales Growth: Leveraged deep product knowledge and strong communication skills to drive a 25% year-over-year increase in sales of cloud-based contact center solutions, exceeding revenue targets by $1.5 million, which represented a 12% overachievement.
Senior, Enterprise Sales Executive
Talkdesk
01.2020 - 01.2022
- Forged strategic alliances with key contact center vendors, driving a 128% YoY revenue surge and shattering targets by $175 million
- Cultivated strong CX client relationships to understand their needs, proactively identify solution opportunities, and secure a $250M revenue pipeline
- Accelerated Sales Growth: Leveraged deep product knowledge and strong communication skills to drive a 25% year-over-year increase in sales of cloud-based contact center solutions, exceeding revenue targets by $1.5 million, which represented a 12% overachievement
Enterprise Account Executive
Verizon Business
01.2013 - 01.2015
- Drove significant revenue growth for Verizon Business by securing multi-million dollar VCC contracts with enterprise clients, including a leading Healthcare organization
- Successfully implemented a VCC solution that achieved exceptional uptime and increased patient satisfaction by 10%
- Leveraged consultative selling strategies to position and deliver digital contact center solutions that optimized customer experiences and maximized ROI for clients
Education
Software Development Program -
Davis Applied Technology College
Kaysville, UT01.2022
Computer Software IT Systems -
Weber State University
Ogden, UT01.2020
Skills
- Strategic technology partnerships
- Team Leadership
- Relationship Building
- Critical Thinking
- Digital Transformation
- Business Development
- Strategic Planning
- AI in Customer Experience
- Omnichannel Strategy
- Cloud Solution Selling
Timeline
Senior, Enterprise Sales Executive
Talkdesk
01.2020 - 01.2022
Enterprise Account Executive
Verizon Business
01.2013 - 01.2015
Computer Software IT Systems -
Weber State University
Vice President, Digital Contact Center Sales
Firstsource
Enterprise Digital Sales Executive
NICE
Director, Strategic Sales and Business Development
Customer Dynamics
Software Development Program -
Davis Applied Technology College
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