Kyler Steven-Lovejoy
Mount Juliet,TN
Summary
Results-driven restaurant professional with 10+ years of customer service and team management. Experienced in fast-paced and customer-centric environments. I've been proven to meet companies goals and elevate guest experience. Known for building motivated teams and maintaining brand standards. Utilizes leadership and team-building skills to drive high standards of service. Wanting to go over and beyond to meet the guest needs as well as the company.
Overview
8
8
years of professional experience
Work History
Bartender /Server Trainer
North Italia Restaurant
Nashville, TN
04.2024 - Current
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Monitored new server performance and offered continuous support throughout training period.
- Utilized effective communication techniques to support server learning and comprehension.
- Crafted and served a diverse selection of cocktails, enhancing customer satisfaction and experience.
FOH Manager
Southern Steak And Oyster
Nashville, TN
06.2023 - 05.2024
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews
- Promoted upselling strategies among servers, leading to higher average check values per transaction
Shift Manager
Starbucks
Nashville, TN
02.2023 - 05.2023
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Supervisor
Chic-Fil-A
Highland Hills, OH
03.2018 - 08.2020
- Promoted within 3 months to team lead, within 6 months to supervisor
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Monitored workflow to improve employee time management and increase productivity
- Achieved results by working with staff to meet established targets
- Identified individual employee's unique work styles and adapted management methods
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
Associate of Arts - Photography And Business
Southern New Hampshire University
Manchester, NHBusiness Degree -
Cuyahoga Community College
Cleveland, OHSkills
- Passion for hospitality
- Adaptability & Problem Solver
- Sales and Growth Driven
- Great Communications skills
- Leadership & Team Development
- Operations & Systems Management
- Recruitment and hiring
- Performance evaluation
- Organization and prioritization
- Point of sale (POS) system operation
Languages
English
Native or Bilingual
Timeline
Bartender /Server Trainer
North Italia Restaurant
04.2024 - Current
FOH Manager
Southern Steak And Oyster
06.2023 - 05.2024
Shift Manager
Starbucks
02.2023 - 05.2023
Supervisor
Chic-Fil-A
03.2018 - 08.2020
Business Degree -
Cuyahoga Community College
Associate of Arts - Photography And Business
Southern New Hampshire University