Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bailey Donovan

San Diego,CA

Summary

Highly driven, well-rounded Bartender offering a 5 year background in the service industry. Successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability. Friendly and upbeat individual possessing outstanding interpersonal and multitasking skills honed in a fast-paced customer-focused environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender

Flamingo Deck
San Diego, CA
03.2024 - Current
  • Proactively engaged with guests, building rapport, and fostering a welcoming atmosphere that encouraged repeat business and positive word-of-mouth referrals.
  • Excelled in a high-energy, fast-paced environment, adeptly managing multiple tasks simultaneously while ensuring accuracy and quality in drink preparation, consistently delivering exceptional service during peak hours
  • Collaborated closely with fellow staff members to streamline operations and optimize workflow, contributing to a cohesive team dynamic and smooth service execution.
  • Adapted quickly to evolving customer preferences and trends, staying informed about popular cocktails and mixology techniques to meet the diverse tastes of the clientele.

Bartender

Union Kitchen & Tap
San Diego, CA
01.2024 - Current
  • Adapted quickly to fluctuating customer demands, providing attentive and personalized service to diverse clientele
  • Processed payments accurately and efficiently with POS system.
  • Maintained knowledge of bar and menu options to prepare drinks and make food and beverage recommendations.
  • Demonstrated strong multitasking abilities, efficiently handling cash transactions, managing inventory, and addressing any customer concerns or inquiries promptly and professionally.

Bartender/Server

Backyard Kitchen & Tap
San Diego, CA
08.2022 - 03.2024
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Processed payments accurately and efficiently with TOAST POS system.
  • Demonstrated proficiency in mixing and serving a variety of beverages, including cocktails, beers, and non-alcoholic drinks
  • Effectively upsold menu items and promoted specials, contributing to increased revenue.

Server

Unwined Kitchen and Bar
Chico, CA
08.2019 - 05.2022
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Education

Bachelor's degree - Animal Science, Environmental Sustainability

California State University Chico
05.2022

Skills

  • Supervision and Training
  • Wine Pairings
  • Point of Sale (POS) System Operations
  • Menu Memorization
  • High-Volume Dining
  • Upselling and Cross Selling
  • Warm and Friendly
  • Critical Thinking
  • Beverage Preparation
  • Responsible Alcohol Service
  • Passion for Hospitality

Certification

  • Bar Smarts certification
  • Food Handlers license

Timeline

Bartender

Flamingo Deck
03.2024 - Current

Bartender

Union Kitchen & Tap
01.2024 - Current

Bartender/Server

Backyard Kitchen & Tap
08.2022 - 03.2024

Server

Unwined Kitchen and Bar
08.2019 - 05.2022

Bachelor's degree - Animal Science, Environmental Sustainability

California State University Chico

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Bailey Donovan