Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyler B. Swanner

Denison,TX

Summary

Young career driven individual seeking to further my development within the maritime industry. I am a hard working, loyal, honest and reliable individual who prefers to work as part of a team as well as use my own initiative when needed. I aim to excel in the maritime field, seek new challenges and responsibilities within a professional team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Fuel Dock Attendant Manager

Grandpappy Point Marina
03.2022 - Current
  • Boosted efficiency by maintaining accurate inventories of fuel and other supplies, enabling timely reordering to minimize stock shortages.
  • Oversee the boat rentals and provide the renters with the policy and protocol for renting.
  • Trained new team members in proper fuel handling procedures, fostering a knowledgeable workforce committed to safety.
  • Addressed customer inquiries professionally and promptly, contributing to positive guest experiences.
  • Assisted in marina marketing efforts, such as distributing promotional materials or participating in community events, to attract new customers and enhance the marina''s reputation.
  • Contributed to a positive workplace culture among dock staff, fostering camaraderie and promoting a collaborative approach to daily tasks.
  • Performed routine maintenance on fuel dock equipment, ensuring reliable functionality during peak operation times.
  • Enhanced customer satisfaction by providing efficient and friendly fueling services.
  • Participated in emergency preparedness drills, heightening readiness in the event of unexpected situations requiring immediate action.
  • Assisted boaters with docking, resulting in smooth and stress-free arrivals and departures.
  • Collaborated with marina staff to maintain a welcoming atmosphere for visitors, boosting overall satisfaction ratings.
  • Safely operated fuel pumps under various weather conditions, maintaining accurate measurements during fuel dispensation tasks even in challenging circumstances like high winds or heavy rainfalls.
  • Provided first aid assistance when necessary, supporting customer wellbeing during their time at the marina facility.
  • Implemented improved communication protocols among dock staff, streamlining operations and enhancing teamwork.
  • Conducted test drives crafts, confirming proper operation.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Planned work calendar by scheduling appointments and tracking customer service requests.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Fuel Dock Attendant

Grandpappy Point Marina
03.2019 - 03.2022
  • Trained new team members in proper fuel handling procedures, fostering a knowledgeable workforce committed to safety.
  • Performed routine maintenance on fuel dock equipment, ensuring reliable functionality during peak operation times.
  • Maintained a clean and safe dock environment, reducing hazards and promoting safety for all guests.
  • Assisted boaters with docking, resulting in smooth and stress-free arrivals and departures.
  • Enhanced customer satisfaction by providing efficient and friendly fueling services.
  • Provided first aid assistance when necessary, supporting customer wellbeing during their time at the marina facility.
  • Conducted regular inventory checks to ensure adequate stock levels of fuel and other essential supplies.
  • Contributed to a positive workplace culture among dock staff, fostering camaraderie and promoting a collaborative approach to daily tasks.
  • Collaborated with marina staff to maintain a welcoming atmosphere for visitors, boosting overall satisfaction ratings.
  • Registered deliveries and packages from postal service, UPS, DHL and FedEx.
  • Answered questions and provided information about Grandpappy Point Marina.
  • Removed safety hazards, soiled items, and trash from customer areas.

Personal Driver for Owner/VP of Dakota Holdings

Self Employed
01.2023 - Current
  • Enhanced client satisfaction by providing timely and efficient transportation services via his own multiple personal vehicles and his personal 34ft cruiser yacht.
  • Navigated complex routes and adjusted travel plans for optimal efficiency and time management.
  • Provided safe transportation by car and his own personal boat during inclement weather conditions like snowstorms or heavy rainfalls.
  • Demonstrated professionalism at all times by wearing appropriate attire and displaying courteous behavior towards clients and fellow drivers alike.
  • Increased client trust through exceptional punctuality and reliability in fulfilling driving assignments with his multiple personal vehicles and his boat.
  • Ensured client safety by adhering to all traffic laws and regulations, maintaining an excellent driving record.
  • Protected well-being of passenger by adjusting appropriately to changing environmental conditions like harsh weather and traffic.
  • Engaged in polite conversation when appropriate to encourage passenger comfort.
  • Followed designated routes and schedules while operating multiple vehicles. Including his personal Sprinter van and his personal SUV.
  • Delivered passengers to destinations and large events safely and on time.
  • Drove VIPs to corporate events and meetings.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Delivered passengers to destinations safely and on time.

Education

High School Diploma -

Mckinney North High School
Mckinney, TX
05.2024

Skills

  • Basic safety training
  • Security awareness
  • First aid & CPR
  • Basic firefighting
  • Small Boat Handling
  • Firefighting Capabilities
  • Physical fitness and stamina
  • Knot tying expertise
  • Multitasking
  • Teamwork and Collaboration
  • Decision-Making
  • GPS use
  • Task Prioritization
  • Self Motivation
  • Organizational Skills
  • Professionalism

Certification

  • 12-hour Personal Survival Techniques
  • 4-hour Personal Safety & Social Responsibilities
  • Basic Fire Fighting
  • 8-hour First Aid & CPR
  • ENG1 Certificate



Timeline

Personal Driver for Owner/VP of Dakota Holdings

Self Employed
01.2023 - Current

Fuel Dock Attendant Manager

Grandpappy Point Marina
03.2022 - Current

Fuel Dock Attendant

Grandpappy Point Marina
03.2019 - 03.2022

High School Diploma -

Mckinney North High School

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Kyler B. Swanner