Kyle Samer Sabran
Salt Lake City,UT
Summary
Motivated professional with strong adaptability and collaboration skills. Background in customer service management and safety compliance, contributing to seamless operations and positive customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Sunny Honey
Salt Lake City, UT
09.2023 - Current
- Supervised daily operations, ensuring optimal workflow and adherence to safety standards.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements that enhanced overall productivity and reduced errors.
- Monitored staff performance, providing feedback to maintain high service quality.
- Resolved customer inquiries promptly, maintaining positive relationships and satisfaction levels.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Associate
Amazon
Salt Lake City, UT
09.2024 - 06.2025
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse.
- Conducted inventory counts and reconciled discrepancies to ensure stock accuracy.
- Loaded and unloaded shipments, adhering to safety protocols and best practices.
- Maintained organized work areas to enhance operational efficiency and safety compliance.
- Worked safely around moving machinery.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Peer Mentor
PACE Scholars
Salt Lake City, UT
08.2022 - 11.2023
- Facilitated academic support sessions for peers, enhancing understanding of course material.
- Developed and implemented study strategies tailored to individual learning styles.
- Collaborated with faculty to identify resources beneficial for student success.
- Organized workshops on time management and effective study techniques.
- Mentored new scholars in navigating campus resources and support services.
- Assisted in tracking progress of mentees, ensuring continuous improvement and accountability.
- Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
- Met mentee formally, informally, in-person and virtually to offer support.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Supported mentees in navigating college admissions processes and achieving academic success.
Server
El Menos Mexican Restaurant
Salt Lake City, UT
08.2022 - 10.2022
- Provided prompt and courteous service to enhance guest dining experiences.
- Assisted in daily restaurant operations, ensuring smooth workflow during peak hours.
- Accurately processed customer orders using POS system, minimizing errors and improving efficiency.
- Maintained cleanliness and organization of dining area, contributing to positive atmosphere.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Gained knowledge of menu items to provide informed recommendations to guests for improved sales.
- Served food and beverages promptly with focused attention to customer needs.
Service Team Member
Panda Express
Salt Lake City, UT
06.2021 - 08.2021
- Provided excellent customer service by efficiently handling orders and addressing inquiries.
- Maintained cleanliness and organization of workstations to ensure a safe dining environment.
- Assisted in food preparation, following safety and quality standards to support kitchen operations.
- Collaborated with team members to streamline service processes and improve operational efficiency.
- Adapted quickly to changing demands during peak hours, maintaining composure under pressure.
Education
High School Diploma -
Highland High
Salt Lake City, UT06.2022
No Degree -
Salt Lake Community College
Salt Lake City, UTNo Degree -
Stepful Medical Assistant Program
New York, NY02.2026
Skills
- Positive attitude
- Customer service management
- Goal setting and tracking
- Safety processes and procedures
- Safety training
- Motivational techniques
- Heavy lifting
- Lifting and sorting
- Materials handling safety training
- Safe food handling
- Customer service
Certification
CCMA Certified
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Spanish
Elementary
Japanese
Elementary
Korean
Elementary
Timeline
Associate
Amazon
09.2024 - 06.2025
Shift Leader
Sunny Honey
09.2023 - Current
Peer Mentor
PACE Scholars
08.2022 - 11.2023
Server
El Menos Mexican Restaurant
08.2022 - 10.2022
Service Team Member
Panda Express
06.2021 - 08.2021
High School Diploma -
Highland High
No Degree -
Salt Lake Community College
No Degree -
Stepful Medical Assistant Program