Kylesha Pendleton
Wilmington,DE
Summary
Dedicated Social Worker offering 5 years of counseling and crisis intervention expertise. Offering comprehensive background in social services and Communication, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources.
Overview
10
10
years of professional experience
Work History
Intergovernmental Child Support Specialist
State Of Delaware, Delaware Health And Social Services
09.2022 - Current
- Explained policies, procedures and instructions to parents.
- Performed case management tasks to enforce court-ordered child support obligations.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Processed legal documents such as summons, bench warrants, wage attachments and liens to prepare materials for trials.
- conduct research on best practices in human services and contribute to program development
- Research and locate individuals international web base software
Case Manager Specialist
Delaware Family court
Wilmington, DE
07.2021 - 08.2022
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
Correctional Officer
Delaware Department Of Corrections
12.2014 - 06.2021
- Conducted interviews for hiring of inmate job positions to identify optimal candidates.
- Counseled inmates either individually or group settings to bring problems to light and implement potential solutions.
- Evaluated progress of inmates in jails and prisons to determine optimal intervention strategies.
- Addressed behavior and stability of inmates to root out concerning connections or mental health issues.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Collaborate cross -functional teams to ensure client satisfaction
- Provide emotional support and crisis intervention to distress offenders
- Conducted preliminary interviews for U.S. Parole Commission.
Education
Associate of Applied Science - Human Services
Touro University Worldwide
New York, NY06.2022
Skills
- Case Management
- Strong interpersonal and communication skills
- Courtroom Appearances
- Project Coordination
- Crisis Prevention Intervention
- Microsoft Office Suite
- Client Interviewing
- Proficient in conflict resolution and problem-solving
Timeline
Intergovernmental Child Support Specialist
State Of Delaware, Delaware Health And Social Services
09.2022 - Current
Case Manager Specialist
Delaware Family court
07.2021 - 08.2022
Correctional Officer
Delaware Department Of Corrections
12.2014 - 06.2021
Associate of Applied Science - Human Services
Touro University Worldwide
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