Kyley Houde
Rockland,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Rockland Federal Credit Union
Rockland, MA
03.2023 - Current
- Enhanced member relationships by providing excellent service during each interaction.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data.
- Identified transaction errors when debits and credits did not balance.
- Processed loan payments, deposits, transfers, wire funds, and other banking transactions accurately.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Collected deposits or payments and arranged for billing.
- Participated in team meetings to discuss customer service strategies and goals.
- Maintained strong call control and quickly worked through scripts to address problems.
- Verified identity documents presented by customers before approving any transactions.
- Maintained an up-to-date knowledge of bank products, services, policies, and procedures.
- Assisted customers with opening new accounts, answering inquiries, and processing transactions.
- Provided guidance to customers regarding online banking features and functions.
- Ensured compliance with banking regulations when processing transactions.
- Identified suspicious activity or fraud attempts on customer accounts.
- Provided customer service by responding to emails and phone calls in a timely manner.
- Performed special services for customers, ordering bank cards and checks.
Hostess
Alme Nove
Hingham, MA
08.2022 - 03.2023
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Served as point-of-contact for resolving guest complaints or special requests.
- Processed payments from customers using a POS system.
- Took reservations from patrons by phone or online.
- Managed incoming calls during busy shifts.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Provided customers with accurate wait times and monitored waiting list.
- Trained new employees to perform duties.
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
Hostess/Waitress
Bridgeway Polcaris Restaurant
Humarock, MA
09.2021 - 08.2022
- Trained new employees to perform duties.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Informed customers about specials, upselling additional food and drink items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
High School Diploma -
Rockland High School
08.2020
Some College (No Degree) -
Southern New Hampshire University
Hooksett, NHSkills
- Microsoft Excel
- Microsoft Outlook
- Typing Proficiency
- Call Handling
- Mail Handling
- Data Entry
- Customer Service
- Payment Processing
- Customer Relationship Management
- Technical Support
- Delivery Tracking
- Account Management
- Financial Institution Regulations
- Loan Payment Processing
- Loan Approvals
- Telephone Transfers
- Real Estate Lending Processes
- Mathematical Accuracy
Timeline
Member Service Representative
Rockland Federal Credit Union
03.2023 - Current
Hostess
Alme Nove
08.2022 - 03.2023
Hostess/Waitress
Bridgeway Polcaris Restaurant
09.2021 - 08.2022
High School Diploma -
Rockland High School
Some College (No Degree) -
Southern New Hampshire University
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