Summary
Overview
Work History
Education
Skills
Timeline
Generic

KYLEY LAGASSE

Washington,District of Columbia

Summary

Well-rounded, delightful person with 5+ years of experience in customer service and dedication. Experienced in management, cash handling, food service and customer satisfaction. Proven responsible person with a positive mentality.

Overview

6
6
years of professional experience

Work History

Delivery Driver

Amazon
01.2025 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Manager

CN Brown Energy
02.2024 - 01.2025
  • Customer service, computer skills, scheduling, hiring, invoices and orders, professionalism, communication within home office as well as outside offices/organizations, general fuel and propane knowledge, problem solving.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.

Cashier

Big Apple/CN BROWN
05.2022 - 02.2024
  • Cash handling, customer service, POS systems, fuel knowledge, maintenance of building, place orders, check in vendors, check in product, stock shelves and put away orders.
  • + (CN Brown owns Big Apple, promoted from retail cashier to heating office manager)
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Head Cook

Edgewood Rehab & Living Center
10.2022 - 10.2023
  • Maintain safe cooking, accommodate diets, serve and cook for roughly 40 individuals. Knowledge of general kitchen tasks, 12 hour shifts, multitasking, food temperatures, team work, safe flow of kitchen environment.
  • Seasonal position

Supervisor

Hannaford
04.2019 - 10.2022
  • Cash handling, customer service, schedules, work closely with employees in an efficient way, POS systems, check cashing, money orders, restock, fast pace work and self-checkout assistance.

Education

High School -

Edward Little High School
01.2018

Early Childhood Education + Psychology

University of Maine at Farmington
01.2020

Skills

  • Management
  • Cash handling
  • Communication skills
  • Food handling cooking
  • POS systems Computer skills
  • Basic math, fact checking and scheduling
  • Customer service (5 years)
  • Multitasking, fast pace environments
  • Time management skills
  • Team collaboration

Timeline

Delivery Driver

Amazon
01.2025 - Current

Manager

CN Brown Energy
02.2024 - 01.2025

Head Cook

Edgewood Rehab & Living Center
10.2022 - 10.2023

Cashier

Big Apple/CN BROWN
05.2022 - 02.2024

Supervisor

Hannaford
04.2019 - 10.2022

Early Childhood Education + Psychology

University of Maine at Farmington

High School -

Edward Little High School

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