Kylia Burgess
Fountain,CO
Summary
Collaborative team player with strong organizational and forecasting skills seeking a career as a Dental Assistant. Goal is to support a company and its staff through active listening and effective communication. Determined and resourceful individual confident that working in this professional industry will broaden knowledge and skills, ultimately positioning for greater success in the field of Dental Assisting.
Overview
5
5
years of professional experience
Work History
LASIK Temp Coordinator
Lasik Eye Center
Colorado Springs, CO
10.2024 - Current
- Generated billing statements with accuracy.
- Adhere to all medical office policies and procedures.
- Follows state, federal, and legal requirements related to job duties.
- Generated required reports and logs efficiently.
- Engage constructively in group efforts.
- Gathered and organized materials to support operations.
- Prepared surgery room for procedures.
- Determined optimal lens requirements.
- Provided surgical support to streamline laser eye operations.
- Administered dilation procedures for patient examinations.
Primary Care Clinic - Lead Patient Access Representative
Centura Health
Colorado Springs, CO
10.2023 - 11.2024
- Coordinated team huddles to ensure seamless communication and workflow.
- Coordinated with medical offices and pharmacies to obtain medications.
- Coordinated appointments for DO, MD, and NP.
- Verified insurance and collected deductibles.
- Provided clear explanations of treatment results and necessary medications.
- Scanned and cataloged mail items.
- Facilitated seamless handling of all incoming and outgoing calls.
- Tracked all interactions including calls, emails, portal messages, and outside referrals.
- Maintained current credentials essential for job responsibilities.
- Ensured patient records accuracy and system maintenance.
- Executed tasks following all established safety protocols.
Medical scheduler
Audubon Orthotics and Prosthetics Services
Colorado Springs, CO
09.2020 - 09.2022
- Managed appointment calendar for orthotics and prosthetics team.
- Coordinated surgery dates with Memorial and Penrose hospitals and surgery centers.
- Guarantees efficient telephone communication in compliance with safety policies.
- Adhered to strict confidentiality and HIPAA regulations.
- Cultivated productive working relationships with physicians, staff, and management.
- Ensures authentication of insurance and completes authorizations.
- Ensured timely documentation by working closely with patients, physicians, fitters, and surgery centers.
Education
Dental Hygiene
Pikes Peak State College
Colorado Springs, COSkills
- Strong knowledge of clinical and medical practice operations
- Proficient in computers and relevant software applications
- Proactive
- Attention to detail
- Ability to work independently
- Ability to accept direction
- Goal setting
- Quality assurance
- Customer service management
- Handling complaints
- Phone and email etiquette
- Team leadership
- Microsoft office
- Logistics coordination
- Verbal and written communication
- Adaptability and flexibility
- Task prioritization
- Team collaboration
- Time management
- Problem-solving
- Insurance verification
- Relationship building
Timeline
LASIK Temp Coordinator
Lasik Eye Center
10.2024 - Current
Primary Care Clinic - Lead Patient Access Representative
Centura Health
10.2023 - 11.2024
Medical scheduler
Audubon Orthotics and Prosthetics Services
09.2020 - 09.2022
Dental Hygiene
Pikes Peak State College