Kylia Hooks
Atlanta,GA
Summary
Motivated Customer Service Representative with over 1 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in english. Successful cashier with 2 years of experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
Work History
Courtesy Clerk
Kroger
Atlanta, GA
09.2019 - Current
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Served needs of more than 50 customers in busy environment
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise
- Collected more than 50 shopping carts from parking lot daily and cleaned and dried soiled and wet carts
- Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Gathered and submitted feedback from customers to help managers understand current preferences and buying habits
Cashier
Six Flags Over Georgia
Austell , Georgia
04.2018 - 07.2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Operated cash register for cash, check and credit card transactions with 90% accuracy
- Counted cash in register drawer at beginning and end of shift
- Answered questions about store policies and concerns to support positive customer experiences
Education
Maynard H. Jackson- Jr. High School
Atlanta, GA05.2020
Skills
- Product restocking
- Bagging procedures
- Cart returns
- Customer assistance
- Money handling
- Credit card processing
- Data entry
Timeline
Courtesy Clerk
Kroger
09.2019 - Current
Cashier
Six Flags Over Georgia
04.2018 - 07.2018
Maynard H. Jackson- Jr. High School