Kylie Alfieri
Rochester,NY
Summary
I am currently a Diagnostic Medical Sonography student at Rochester Institute of Technology, expected to graduate in 2028. My time working in customer service and management has taught me how to connect with people from all walks of life, stay calm under pressure, and make sure every person I serve and talk to at events leave with a positive experience. Qualities I have improved on throughout the years, such as patience, communication, and adaptability, are what I would like to carry into the healthcare field someday.
Overview
4
4
years of professional experience
Work History
Acting Manager
Kona Ice and Travelin' Tom's Coffee of Genesee Valley
07.2025 - Current
- Enforced company policies, safety procedures, and quality standards in the manager’s absence
- Served as acting manager during manager’s time off, ensuring smooth day-to-day operations
- Trained and supported staff to uphold company standards and customer satisfaction
- Resolved customer concerns professionally, maintaining positive relationships and repeat business
- Managed inventory levels and restocking to keep operations running seamlessly
- Developed strong working relationships with staff, fostering a positive work environment.
Driver and Trainer, Barista
Kona Ice and Travelin' Tom's Coffee of Genesee Valley
01.2025 - Current
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during events to uphold company reputation.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and cleaning routines.
- Served different product promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific beverages with focus on speed, quality and consistency.
Serving Staff Member, Barista
Kona Ice and Travelin' Tom's Coffee of Genesee Valley
04.2021 - 01.2025
- Managed multiple tasks simultaneously while remaining calm under pressure, delivering an enjoyable experience for customers even during peak hours.
- Received consistent positive feedback for exceptional service, contributing to repeat business.
- Ensured consistent stock levels of supplies throughout shift and restocking after events as needed.
- Handled complaints professionally and promptly, ensuring a satisfactory resolution for all parties involved.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific beverages with focus on speed, quality and consistency.
Education
Bachelor of Science - Diagnostic Medical Sonography
Rochester Institute of Technology
Rochester, NY05-2028
Greece Athena High School
Greece, NY06-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
Timeline
Acting Manager
Kona Ice and Travelin' Tom's Coffee of Genesee Valley
07.2025 - Current
Driver and Trainer, Barista
Kona Ice and Travelin' Tom's Coffee of Genesee Valley
01.2025 - Current
Serving Staff Member, Barista
Kona Ice and Travelin' Tom's Coffee of Genesee Valley
04.2021 - 01.2025
Bachelor of Science - Diagnostic Medical Sonography
Rochester Institute of Technology
Greece Athena High School
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