Summary
Overview
Work History
Education
Skills
Timeline
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Kylie Amado

Tucson

Summary

Dynamic Complex Claims Specialist with a proven track record at Liberty Mutual and GEICO, excelling in claims processing and customer service. Leveraged critical thinking and relationship-building skills to enhance customer satisfaction and resolve complex claims efficiently & build a classroom that thrived in learning. Recognized for streamlining processes and fostering collaboration among internal stakeholders, resulting in improved outcomes and longer employee retention.

Overview

12
12
years of professional experience

Work History

Complex Claims Specialist

Liberty Mutual
11.2023 - Current
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.

Claims Trainer and Supervisor

GEICO
01.2017 - 11.2023
  • Streamlined the claims process for increased efficiency through continuous improvement of training materials.
  • Facilitated open communication among trainees, encouraging active participation and fostering collaborative problem-solving skills.
  • Reduced errors in claim processing by emphasizing accuracy and attention to detail during hands-on exercises.
  • Managed logistical aspects of training sessions including scheduling, materials preparation, and venue coordination, ensuring seamless execution.
  • Evaluated trainee progress and provided constructive feedback, fostering professional growth and development.
  • Promoted a positive learning environment through motivational techniques, boosting morale and enhancing overall job satisfaction among staff members.

Claims Adjuster

GEICO
12.2013 - 01.2017
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.

Loan Auditor

Nova Home Loans
12.2012 - 12.2013
  • Streamlined the loan auditing process for increased efficiency by implementing automated systems and tools.
  • Reduced errors in loan documentation through rigorous attention to detail, resulting in fewer discrepancies during audits.
  • Conducted regular quality control assessments to maintain high levels of accuracy in the loan auditing process.
  • Developed customized audit checklists for various loan types, enhancing consistency across all reviews conducted.

Education

No Degree -

Pima Community College
Tucson, AZ

High School Diploma -

Amphitheater
Tucson, AZ
05-2011

Skills

  • Claims processing
  • Microsoft office
  • Policy interpretation
  • Claims analysis
  • Complex claims consulting
  • Time management
  • Decision-making
  • Critical thinking
  • Organizing and prioritizing work
  • Customer service
  • Relationship building
  • Verbal communication

Timeline

Complex Claims Specialist

Liberty Mutual
11.2023 - Current

Claims Trainer and Supervisor

GEICO
01.2017 - 11.2023

Claims Adjuster

GEICO
12.2013 - 01.2017

Loan Auditor

Nova Home Loans
12.2012 - 12.2013

No Degree -

Pima Community College

High School Diploma -

Amphitheater

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Kylie Amado