Results-oriented analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Development Program Analyst
U.S. Bancorp
08.2023 - Current
Supported trade team by actioning, managing and maintaining support for 150,000+ trades per month.
Reviewed operational metrics and maintained accurate controls for trade execution processes across global markets.
Performed system analysis, documentation, testing, implementation, and support for platform transitions.
Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Validated results and performed quality assurance to assess accuracy of data.
Recommended process improvements to continually identify, analyze, and fix constraints and challenges.
Evaluated market insights to mitigate risk and financial exposure for clients.
Provided training for employees, fostering supportive learning environments for success in their roles.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Investment Services Intern
U.S. Bancorp
06.2023 - 08.2023
Lead team of 3 other interns for case competition which involved innovative strategies that attract the next generation of clients.
Directed 275+ trades ranging from $1,000 dollar to $53,000,000+ over 96 international markets.
Reviewed 255+ number of trades verifying broker details, financials, share amounts, and settlement instructions.
Ensured FX, commission fees, executing fees, and accrued interest were accurate when executing trades.
Worked with 13 cross-functional team members to allocate limited resources, efficiently inputting, and verifying trades.
Re-designed Global Trade Services SharePoint site from 5 different team sites to a consolidated single site.
Salon Coordinator
Mint Salon & Spa
09.2018 - 06.2023
Organized promotions to boost product sales, achieving 15% growth in revenue over 3 months.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Managed salon's master calendar to organize customer appointments, employee schedules and special events.
Responsible for all payments and refunds, making sure that charges and correct tax were applied.
Managed cash flow, business transactions, banking, and accounting processes.
Maximized business efficiency by completing accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
Education
Bachelor of Arts - Business Finance
Bethel University
St. Paul, MN
12.2023
Skills
Leadership
Team Collaboration
Active Listening
Drive for Results
Time Management
Detail-Oriented
Process Optimization
Problem Solving
Verbal and Written Communication
Critical Thinking
Customer Experience
Certification
Microsoft Excel Expert (Microsoft 365 Apps and Office 2019)
Microsoft Excel Specialist (Microsoft 365 Apps and Office 2019)
Microsoft Office Specialist: Associate (Microsoft 365 Apps and Office 2019)
Microsoft PowerPoint (Microsoft 365 Apps and Office 2019)
Rule Operations Analyst - Training & Development at Revecore (Bottom Line Systems, Inc.)Rule Operations Analyst - Training & Development at Revecore (Bottom Line Systems, Inc.)
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC
Software Developer/Engineer, Network Administrator, Systems Administrator, Database Administrator (DBA), IT Security Analyst, DevOps Engineer, IT Support Specialist, Executive Assistant, Administrative Assistant, Paralegal Assistant, Office Clerk, Admin Coordinator, Office Manager, Program Manager, Business Analyst, System Analyst at Think Next Private LTDSoftware Developer/Engineer, Network Administrator, Systems Administrator, Database Administrator (DBA), IT Security Analyst, DevOps Engineer, IT Support Specialist, Executive Assistant, Administrative Assistant, Paralegal Assistant, Office Clerk, Admin Coordinator, Office Manager, Program Manager, Business Analyst, System Analyst at Think Next Private LTD