Terri Gunther

• Reviewed rules for profitability for each client
• Reviewed facility contracts for payment methodologies to identify rules that would capture claims for areas of opportunity
• Removed rules from queues that did not pertain to the clients contracts and added rules that did
• Consolidated, termed and condensed queues to mainstream opportunities for Billing & Coding Issues, Denials & Underpayments

• Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
• Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
• Enhanced customer satisfaction through effective communication and problem-solving strategies.
• Traveled to over [Number] locations per week to manage each store and perform reviews of individual managers and employees.

• Enhanced decision-making by analyzing complex data sets to identify trends and patterns.
• Developed strategic recommendations for optimizing business operations, improving efficiency.
• Improved client satisfaction by providing timely and accurate analysis of market trends.
• Conducted thorough research and analysis for actionable insights, driving project success.

I helped Employees protect their income and financial well being through Voluntary Benefits. I communicated and educated Employers and Employees on the value of Voluntary Benefits. I sold life insurance, cancer insurance, accident & dismemberment insurance.

• Negotiated contracts for multiple large physician specialty groups. large hospital owned physician groups and Ambulatory Surgery Centers
• Identified and corrected system loading errors and had claims reprocessed accordingly
• Was the liaison between physician groups and multiple Humana departments
• Helped establish a new Oncology Pre-Certification process

• Improved team performance by fostering a collaborative work environment.
• Led team meetings for project updates and strategic planning.
• Enhanced team efficiency with effective delegation of tasks.
• Coordinated team efforts, achieving project milestones on time.