Margaret Staples

Warner Robins,GA

Summary

Recent Summa Cum Laude graduate with triple majors in Criminal Justice, Psychology, and Religion. Six years of leadership experience in high-volume, customer-facing environments, combining operational excellence with team development. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with a focus on fostering a productive and positive team culture.

Overview

years of professional experience

Work History

Director of People Development and Training

Chick-fil-A

Warner Robins

01.2019 - Current

Six years at Chick-fil-A have optimized my skills in operational excellence. Being a part of a leadership team has fostered personal and career interests in developing people. Coaches and manages groups of people to achieve sales targets and improve operational efficiency.
Developed and implemented comprehensive training programs to enhance employee skills and performance.
Collaborated with department heads to identify training needs and align programs with organizational goals.
Led cross-functional workshops to foster knowledge sharing and improve team collaboration across departments.
Evaluated training effectiveness through feedback surveys, adjusting content to maximize learner engagement and retention.
Analyzed training metrics to drive continuous improvement initiatives within learning frameworks and curricula design.
Assessed skill gaps for employees and developed training courses to meet identified needs.

Religion Tutor

Mercer Athletic Department, Mercer University

01.2024 - 01.2025

Worked closely with Mercer’s athletes to prepare and study for coursework. Helped deepen students’ understanding of the history, tradition, and significance of studying religions. Instructed the creation and writing of college-level essays.
Developed individualized lesson plans to enhance student understanding and retention of material.
Collaborated with faculty to align tutoring services with academic curriculum and departmental goals.
Provided homework assistance using specific curriculum and materials.
Supported students with helpful study habits and exam strategies.

Education

Bachelor of Arts - Liberal Arts and Sciences

Mercer University

Georgia

01-2025

Skills

Organization and time management
Conflict-resolution
Customer Service
Strategic planning

People management
Operations management
Project coordination

AWARDS

Summa Cum Laude, Secretary of Theta Alpha Kappa (2024-2025) at Mercer’s Religion Honor Society, J.L. Dagg Writing in Religion

Timeline

Religion Tutor

Mercer Athletic Department, Mercer University

01.2024 - 01.2025

Director of People Development and Training

Chick-fil-A

01.2019 - Current

Bachelor of Arts - Liberal Arts and Sciences

Mercer University

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