Kylie Butler
Houston
Summary
Over four years of experience in enhancing guest satisfaction and streamlining service efficiency. Skilled in guest relations management and high-volume dining, utilizing strong communication and time management abilities to consistently exceed expectations. Committed to creating a welcoming atmosphere and delivering exceptional hospitality service, with a focus on fostering guest loyalty and improving operational flow.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Banquet Server, Server, Cocktail Server, Bartender
The Barfield Hotel
Amarillo
09.2024 - Current
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Ensure exceptional event service, boosting guest satisfaction and repeat bookings.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Coordinate with kitchen staff for timely service, enhancing teamwork and dining experience.
- Manage inventory efficiently, reducing waste and maintaining operational flow.
- Streamline order-taking, cutting wait times and elevating service speed during peak hours.
- Engaged guests with warmth and professionalism, creating a welcoming atmosphere that encouraged positive rapport and loyalty.
- Implemented efficient service protocols, leading to noticeable improvement in sales.
Food Runner and Hostess
North Italia Restaurant
Del Mar
11.2023 - 07.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Food Runner and Hostess
Il Fornaio Restaurant
Del Mar
08.2022 - 03.2023
- Provided exceptional guest experiences through attentive service, prompt response to concerns, and warm relationships with regular customers.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Promoted teamwork among front-of-house and back-of-house staff, fostering positive work environment.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Restaurant Hostess
Pizza Nova
Solana Beach
12.2021 - 08.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating, ensuring guests had comfortable and enjoyable dining experience.
- Maintained professional demeanor and appearance at all times, creating a welcoming and inviting atmosphere for guests.
- Took reservations and to-go orders by phone, promptly answering customer questions and providing accurate wait times.
- Managed guest flow and seating capacity, effectively balancing needs of all parties while maintaining high standards of service.
- Ensure exceptional event service, boosting guest satisfaction and repeat bookings.
- Coordinate with kitchen staff for timely service, enhancing teamwork and dining experience.
- Manage inventory efficiently, reducing waste and maintaining operational flow.
- Streamline order-taking, cutting wait times and elevating service speed during peak hours.
- Engaged guests with warmth and professionalism, creating a welcoming atmosphere that encouraged positive rapport and loyalty.
- Implemented efficient service protocols, leading to noticeable improvement in sales.
Education
ASSOCIATE OF SCIENCE - Nursing
San Diego Mesa College
San Diego, CA 08.2021 - 09.2025
HIGH SCHOOL DIPLOMA -
Del Norte High School
San Diego, CA 08.2017 - 05.2021
Skills
- Customer/Client relations
- Verbal and written communication
- Time management
- Guest Relations Management
- High-Volume Dining
- Service Prioritization
- Menu Presentation
- Hospitality service expertise
- Event coordination
- Clear communication
Affiliations
National Charity League, 2014-2021
Involved in volunteer work for multiple charities (American Cancer, Autism Tree, Ronald McDonald House, San Pascal Academy). Held positions as Class President, Treasurer, Social Events, and Historian.
References
Tiffany Reagan, The Barfield Hotel Treagan@thebarfield.com - 806-673-3519
Isaiah Velasquez, The Barfield Hotel Velasquezisaiah22@gmail.com - 806-670-2185
Timeline
Banquet Server, Server, Cocktail Server, Bartender
The Barfield Hotel
09.2024 - Current
Food Runner and Hostess
North Italia Restaurant
11.2023 - 07.2024
Food Runner and Hostess
Il Fornaio Restaurant
08.2022 - 03.2023
Restaurant Hostess
Pizza Nova
12.2021 - 08.2022
ASSOCIATE OF SCIENCE - Nursing
San Diego Mesa College
08.2021 - 09.2025
HIGH SCHOOL DIPLOMA -
Del Norte High School
08.2017 - 05.2021