Kylie Cavinder
La Grange
Summary
Adept customer service specialist with advanced knowledge of products and systems. Consistently and reliably upsold and championed products and services to customers as well as demonstrated the ability to reliably hit KPI's and metrics while simultaneously providing the customer with an excellent experience and maintaining a clean, welcoming environment.
Overview
6
6
years of professional experience
Work History
Professional Dog Bather
PetSmart
Wichita Falls
10.2025 - 03.2026
- Cleaned and groomed dogs using specialized bathing equipment.
- Maintained a safe and organized work area for grooming activities.
- Assisted pet parents with grooming questions and service options.
- Provided calming support to pets during bathing procedures.
- Ensured proper handling techniques for various dog breeds and sizes.
- Collaborated with team members to improve grooming workflows.
- Monitored pet health signs during bathing and reported concerns promptly.
- Supported animal health by keeping areas clean, neat and properly sanitized.
Ranch Hand
Brock Family Ranch
La Grange
05.2020 - 07.2025
- Operated and maintained ranch equipment, ensuring reliable daily operations and contributing to substantial improvements in livestock care efficiency.
- Monitored animal health and administered basic treatments, supporting consistent herd well-being and reducing incidents of illness.
- Adapted to changing weather and seasonal conditions by adjusting routines, resulting in steady productivity and resilient ranch operations.
- Fostered positive team environment through reliability and strong work ethic, contributing to ranch's overall success.
- Assisted with pasture rotation planning, promoting healthier grazing patterns and supporting noticeable gains in herd productivity.
- Provided hands-on assistance to new hires, sharing best practices and fostering skill development within the ranch team.
- Analyzed pasture conditions to optimize grazing schedules, leading to healthier livestock and more sustainable land management.
- Implemented seasonal equipment maintenance strategies, resulting in fewer breakdowns and improved operational reliability.
- Introduced simple record-keeping methods for animal treatments, enhancing tracking accuracy and facilitating prompt veterinary care.
- Assessed feed quality and adjusted distribution methods, ensuring optimal nutrition and contributing to healthier livestock.
Team member/Associate
Tractor Supply
Austin
03.2024 - 05.2025
- Assisted customers in selecting products, ensuring positive shopping experiences and fostering repeat business.
- Monitored inventory levels and restocked shelves, preventing product shortages and supporting steady sales flow.
- Worked closely with team members to coordinate daily operations, contributing to a smooth and efficient store environment.
- Handled cash register transactions with accuracy, maintaining financial integrity and building customer trust.
- Provided friendly assistance to shoppers, addressing questions to enhance satisfaction and promote loyalty.
- Facilitated picking and delivery of orders and ensured timely fulfilment.
Education
High school diploma -
La Grange high school
La GrangeSkills
- Problem Solving
- Inventory Management
- Cash Handling
- Adaptability
- Multitasking
- Customer Engagement
- Product Knowledge
- Order Fulfillment
- Critical Thinking
- Customer Loyalty
- Service Excellence
- Animal bathing
- Pet Care Knowledge
- Customer service
- Team collaboration
- Safety Protocols
Personal Information
Title: Customer service specialist
Timeline
Professional Dog Bather
PetSmart
10.2025 - 03.2026
Team member/Associate
Tractor Supply
03.2024 - 05.2025
Ranch Hand
Brock Family Ranch
05.2020 - 07.2025
High school diploma -
La Grange high school