Emma Lombard
Pocatello,ID
Summary
Dedicated dog grooming professional with experience at Cassy's Caring Paws LLC, excelling in customer service and dog behavior. Leveraged strong organizational skills and critical thinking to enhance animal wellbeing and client satisfaction. Recognized for maintaining high grooming standards while effectively managing stress and addressing the unique needs of each pet.
Reliable and punctual Animal Care team member with proven skills cleaning animal areas and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Professional Dog Bather
Cassy's Caring Paws LLC
08.2023 - 06.2024
- Monitored animals for signs of disease, illness, or injury and communicated potential concerns to owners.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, dried, and brushed animals to maintain good grooming standards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such calming exercises and recognizing uncomfortable behaviors.
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Education
Bachelor of Arts - Psychology
Idaho State University
Pocatello, ID05-2028
Skills
- Stress management techniques
- Appointment scheduling
- Dog behavior
- Work ethic
- Critical thinking
- Emotional intelligence
- Problem solving
- Organizational skills
Timeline
Professional Dog Bather
Cassy's Caring Paws LLC
08.2023 - 06.2024
Bachelor of Arts - Psychology
Idaho State University
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