Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sarah McBride

Bend,OR

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Goal-oriented bringing talents in operations management, team development and process improvement. Self-motivated and enthusiastic individual with almost 10 years of hands-on experience offering assistance and guidance to company's customers. Committed to enhancing satisfaction and loyalty.

Overview

10
10
years of professional experience

Work History

Professional Dog Bather

Bend Pet Express
Bend , OR
07.2022 - Current
  • Maintained and organized dog bathing area, ensuring a safe and clean environment for all animals
  • Created a calming atmosphere through use of soft music and gentle handling techniques while bathing animals
  • Researched new trends in pet care products and services in order to provide customers with up-to-date information
  • Adhered to company policies and procedures relating to health and safety regulations.

Overnight Stocker

Walmart
Bend , OR
11.2021 - 06.2022
  • Unloaded trucks and properly stored items in designated areas
  • Maintained store aesthetic by organizing merchandise and creating attractive displays
  • Provided exceptional customer service by assisting customers with inquiries or requests in a timely manner.

Lead Line Cook

Barrel Brewing Co
Bend , OR
04.2020 - 10.2021
  • Streamlined processes to reduce wait times and improve service efficiency
  • Trained new kitchen staff on the proper use of kitchen equipment and safety protocols
  • Ensured compliance with all local health code regulations by regularly inspecting work areas, equipment, and utensils
  • Managed inventory levels to minimize food costs while ensuring adequate supplies for meal preparation.

Violations Clerk

Verra Mobility
Mesa , AZ
09.2019 - 03.2020
  • Reviewed incoming documentation for accuracy and completeness prior to processing violations cases
  • Developed strong organizational and communication skills while managing a high volume of video evidence for violations cases
  • Interpreted laws and regulations related to traffic camera violations in order to make decisions about appropriate actions for each case.

Bather, Grooming Assistant

Perfectly Pawsh Pet Salon
Martinez , CA
03.2019 - 07.2019
  • Gained experience in the safe and efficient handling of animals while bathing, drying, and brushing them
  • Developed expertise in blow drying, nail trimming, and bathing; with some familiarity with clippers and scissors
  • Educated owners on home care procedures for their pets between groomings.

Veterinary Assistant

VIP Petcare
Walnut Creek , CA
08.2018 - 03.2019
  • Proper handling of dogs in their most anxious states
  • Administering vaccinations, blood draws, and processing paperwork to send testing out
  • Researched and memorized extensive veterinary information in order to provide informative customer service.

Aquatic Specialist

Petco Animal supplies
Martinez , CA
11.2015 - 05.2018
  • Managed aquatic species in a controlled environment, utilizing specialized knowledge of water chemistry and biology
  • Provided thorough information to employees and customers alike on the best husbandry for the aquatic species sold in stores
  • Maintained customer rapport by providing knowledgeable and friendly service
  • Analyzed water quality samples using testing techniques that measured ammonia, nitrite, nitrate, pH, hardness, alkalinity, and phosphate.

Office Assistant

Western States Controls
Martinez , CA
05.2014 - 03.2015
  • Supported staff by performing data entry and completing administrative duties
  • Provided customer service support via phone or email inquiries related to products or services offered by the organization
  • Prepared invoices for payment processing and tracked accounts receivable and payable activities
  • Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.

Education

High School Diploma -

Alhambra High
Martinez
01.2015

Some College (No Degree) - General Studies

Diablo Valley College
Pleasant Hill, CA

Skills

  • Stress Management Techniques
  • Data entry
  • Relationship building
  • Problem resolution
  • Basic Accounting
  • Teamwork & leadership skills
  • Safety Compliance
  • Facility Maintenance
  • First-Aid and CPR

References

References available upon request.

Timeline

Professional Dog Bather

Bend Pet Express
07.2022 - Current

Overnight Stocker

Walmart
11.2021 - 06.2022

Lead Line Cook

Barrel Brewing Co
04.2020 - 10.2021

Violations Clerk

Verra Mobility
09.2019 - 03.2020

Bather, Grooming Assistant

Perfectly Pawsh Pet Salon
03.2019 - 07.2019

Veterinary Assistant

VIP Petcare
08.2018 - 03.2019

Aquatic Specialist

Petco Animal supplies
11.2015 - 05.2018

Office Assistant

Western States Controls
05.2014 - 03.2015

High School Diploma -

Alhambra High

Some College (No Degree) - General Studies

Diablo Valley College
Sarah McBride