Sarah McBride
Bend,OR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Goal-oriented bringing talents in operations management, team development and process improvement. Self-motivated and enthusiastic individual with almost 10 years of hands-on experience offering assistance and guidance to company's customers. Committed to enhancing satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Professional Dog Bather
Bend Pet Express
Bend, OR
07.2022 - Current
- Maintained and organized dog bathing area, ensuring a safe and clean environment for all animals
- Created a calming atmosphere through use of soft music and gentle handling techniques while bathing animals
- Researched new trends in pet care products and services in order to provide customers with up-to-date information
- Adhered to company policies and procedures relating to health and safety regulations.
Overnight Stocker
Walmart
Bend, OR
11.2021 - 06.2022
- Unloaded trucks and properly stored items in designated areas
- Maintained store aesthetic by organizing merchandise and creating attractive displays
- Provided exceptional customer service by assisting customers with inquiries or requests in a timely manner.
Lead Line Cook
Barrel Brewing Co
Bend, OR
04.2020 - 10.2021
- Streamlined processes to reduce wait times and improve service efficiency
- Trained new kitchen staff on the proper use of kitchen equipment and safety protocols
- Ensured compliance with all local health code regulations by regularly inspecting work areas, equipment, and utensils
- Managed inventory levels to minimize food costs while ensuring adequate supplies for meal preparation.
Violations Clerk
Verra Mobility
Mesa, AZ
09.2019 - 03.2020
- Reviewed incoming documentation for accuracy and completeness prior to processing violations cases
- Developed strong organizational and communication skills while managing a high volume of video evidence for violations cases
- Interpreted laws and regulations related to traffic camera violations in order to make decisions about appropriate actions for each case.
Bather, Grooming Assistant
Perfectly Pawsh Pet Salon
Martinez, CA
03.2019 - 07.2019
- Gained experience in the safe and efficient handling of animals while bathing, drying, and brushing them
- Developed expertise in blow drying, nail trimming, and bathing; with some familiarity with clippers and scissors
- Educated owners on home care procedures for their pets between groomings.
Veterinary Assistant
VIP Petcare
Walnut Creek, CA
08.2018 - 03.2019
- Proper handling of dogs in their most anxious states
- Administering vaccinations, blood draws, and processing paperwork to send testing out
- Researched and memorized extensive veterinary information in order to provide informative customer service.
Aquatic Specialist
Petco Animal supplies
Martinez, CA
11.2015 - 05.2018
- Managed aquatic species in a controlled environment, utilizing specialized knowledge of water chemistry and biology
- Provided thorough information to employees and customers alike on the best husbandry for the aquatic species sold in stores
- Maintained customer rapport by providing knowledgeable and friendly service
- Analyzed water quality samples using testing techniques that measured ammonia, nitrite, nitrate, pH, hardness, alkalinity, and phosphate.
Office Assistant
Western States Controls
Martinez, CA
05.2014 - 03.2015
- Supported staff by performing data entry and completing administrative duties
- Provided customer service support via phone or email inquiries related to products or services offered by the organization
- Prepared invoices for payment processing and tracked accounts receivable and payable activities
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
Education
High School Diploma -
Alhambra High
Martinez01.2015
Some College (No Degree) - General Studies
Diablo Valley College
Pleasant Hill, CASkills
- Stress Management Techniques
- Data entry
- Relationship building
- Problem resolution
- Basic Accounting
- Teamwork & leadership skills
- Safety Compliance
- Facility Maintenance
- First-Aid and CPR
References
References available upon request.
Timeline
Professional Dog Bather
Bend Pet Express
07.2022 - Current
Overnight Stocker
Walmart
11.2021 - 06.2022
Lead Line Cook
Barrel Brewing Co
04.2020 - 10.2021
Violations Clerk
Verra Mobility
09.2019 - 03.2020
Bather, Grooming Assistant
Perfectly Pawsh Pet Salon
03.2019 - 07.2019
Veterinary Assistant
VIP Petcare
08.2018 - 03.2019
Aquatic Specialist
Petco Animal supplies
11.2015 - 05.2018
Office Assistant
Western States Controls
05.2014 - 03.2015
High School Diploma -
Alhambra High
Some College (No Degree) - General Studies
Diablo Valley College
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