Kylie Chapin
Crestview
Summary
Dynamic customer service professional with a strong work ethic and integrity. Proven ability to build customer relationships and enhance satisfaction through effective cash handling and team collaboration. Recognized for adaptability, being an efficient team player, training new staff and contributing to a seamless service experience.
Knowledgeable with a solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly.
Overview
3
3
years of professional experience
Work History
Cashier
Loves Travel Stop
03.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Car Wash Attendant
Driven Brands
12.2022 - 02.2023
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Optimized workflow by rotating between different roles within the car wash process as needed.
- Assisted in training new staff members on proper car wash techniques and procedures.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Offered personalized recommendations for additional services based on individual vehicle needs.
- Increased repeat business with friendly and engaging interaction with customers at point of sale.
Customer Service Associate Cashier
Walmart
08.2022 - 02.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Proactively addressed potential issues through clear communication with both customers and management staff.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Adhered to company policies regarding returns and exchanges, maintaining consistency across all transactions.
Subway
Loves Travel Stop
05.2022 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
No Degree - Psychology
Gulf Coast State College
Panama City, FL05-2030
High School Diploma -
Walton Academy Charter School
DeFuniak Springs, FL05-2021
Skills
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Cash handling
- Team collaboration
- Time management skills
- Cleaning and sanitizing
- Customer relations
- Cash register operation
- Professionalism and courtesy
- Staff training
- Honest, reliable and dependable
Timeline
Cashier
Loves Travel Stop
03.2023 - Current
Car Wash Attendant
Driven Brands
12.2022 - 02.2023
Customer Service Associate Cashier
Walmart
08.2022 - 02.2023
Subway
Loves Travel Stop
05.2022 - 07.2022
No Degree - Psychology
Gulf Coast State College
High School Diploma -
Walton Academy Charter School
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