Kylie Cook
Bay City
Summary
Current student in speech-language pathology, demonstrating a strong commitment to understanding communication disorders and therapeutic techniques. Core competencies include critical thinking, patient assessment, and collaborative teamwork. Actively seeking opportunities to apply academic knowledge in practical settings to enhance patient outcomes.
Overview
4
4
years of professional experience
Work History
Behavior Technician
Paramount Children's Therapy Center
Bay City
03.2024 - 01.2025
- Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
Boutique Sales Associate
Panache Boutique
Bay City
08.2023 - 03.2024
- Greeted and assisted customers with product selection and inquiries.
- Created attractive window displays featuring new products or seasonal promotions.
- Processed cash, credit card payments and returns accurately according to company policy.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Customer Service Representative
Outdoor Adventures Inc.
Bay City
06.2021 - 08.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Recommended improvements in products, services and billing methods to management to prevent future problems.
Education
High School Diploma -
John Glenn High School
Bay City, MI06-2023
Current Student - Speech Language Pathology
Saginaw Valley State University
Saginaw, MISkills
- Effective listening
- Data collection
- Customer service
- Communication skills
- Team collaboration
- Crisis intervention
- ABA techniques
- Problem-solving
- Time management
- Empathy and patience
Affiliations
- Member of Phi Sigma Sigma sorority
- National Honors Society
- High Honors
References
- Brennan Gohr, Outdoor Adventures Inc. (989)493-1325
- Lana Johnson, Panache Boutique (989)863-8633
- Paramount Children's Therapy Center (989)778-2098
Timeline
Behavior Technician
Paramount Children's Therapy Center
03.2024 - 01.2025
Boutique Sales Associate
Panache Boutique
08.2023 - 03.2024
Customer Service Representative
Outdoor Adventures Inc.
06.2021 - 08.2023
High School Diploma -
John Glenn High School
Current Student - Speech Language Pathology
Saginaw Valley State University
Similar Profiles
Gracelynn MaikeGracelynn Maike
Behavior Technician at Paramount Children's Therapy CenterBehavior Technician at Paramount Children's Therapy Center
Tony CunninghamTony Cunningham
IT Service Desk Manager at Children's Therapy CenterIT Service Desk Manager at Children's Therapy Center
Anna MarshallAnna Marshall
Speech-Language Pathologist at Premier Children's therapy centerSpeech-Language Pathologist at Premier Children's therapy center