Kylie Drabik
Avon Lake,OH
Summary
Dynamic Shift Leader at Cleveland Metroparks with a proven track record in team leadership and customer service management. Enhanced team productivity through effective training and workflow improvements. Skilled in POS system operation and inventory management, fostering a collaborative environment that consistently meets operational goals.
Overview
4
4
years of professional experience
Work History
Shift Leader
Cleveland Metroparks
Bay Village, OH
06.2024 - 08.2025
- Supervised daily operations, ensuring compliance with safety protocols and efficient service delivery.
- Trained new staff on operational procedures and customer service excellence standards.
- Implemented workflow improvements, enhancing team productivity during peak hours.
- Monitored inventory levels, coordinating supply orders to prevent shortages and maintain efficiency.
- Led team meetings to communicate objectives, align efforts, and address challenges effectively.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Sales Associate
Dry Goods
Westlake, OH
07.2021 - 01.2024
- Assisted customers in product selection and inquiries to enhance shopping experience.
- Maintained clean and organized sales floor to promote effective merchandise presentation.
- Operated point-of-sale system accurately for efficient transaction processing.
- Collaborated with team members to achieve daily sales goals and improve customer service.
Education
High School Diploma -
Avon Lake High School
Avon Lake, OHSkills
- Positive attitude
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Training assistance
- Customer service management
- Team collaboration and leadership
- POS system operation
- Inventory counts
- Sales and upselling
Timeline
Shift Leader
Cleveland Metroparks
06.2024 - 08.2025
Sales Associate
Dry Goods
07.2021 - 01.2024
High School Diploma -
Avon Lake High School