Kylie Feeny
Warsaw
Summary
Reliable and motivated individual with experience in customer service and delivery roles, seeking a Paraprofessional or education position. Assisted customers, organized tasks, and communicated effectively in fast-paced environments. Guided and supported peers and teammates, demonstrating strong interpersonal, organizational, and problem-solving skills. Proficient in basic computer applications, email, and scheduling, with a commitment to helping students succeed and contributing to a positive learning environment.
Overview
4
4
years of professional experience
Work History
Dasher
DoorDash
Warsaw, IN
11.2024 - Current
- Delivered food orders efficiently, ensuring timely and accurate deliveries to customers.
- Navigated routes effectively using GPS technology, enhancing delivery speed and customer satisfaction.
- Maintained communication with dispatch to report any issues or delays during deliveries.
- Adhered to safety protocols while driving and handling food items, ensuring compliance with health standards.
- Collected feedback from customers to improve service quality and address concerns promptly.
- Monitored and managed personal delivery schedule to optimize productivity throughout shifts.
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Optimized fuel efficiency by planning effective driving routes and minimizing idle time between orders.
- Strengthened relationships with restaurant partners by demonstrating respect and professionalism during pickups.
- Kept vehicle clean and organized, reflecting a professional image to customers and partners alike.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Addressed issues and resolved customer complaints to establish trust and reliability.
Server
Pizza King Inc
Syracuse, IN
05.2023 - 10.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Efficiently processed orders using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new team members on operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Increased sales significantly by upselling higher-end products to customers.
Restaurant Hostess
Applebee's
Warsaw, IN
01.2022 - 07.2022
- Greeted and seated guests promptly to ensure a welcoming atmosphere.
- Managed waitlist system to optimize table turnover and guest satisfaction.
- Assisted in coordinating dining room flow during peak hours for efficient service.
- Communicated effectively with kitchen and waitstaff regarding guest needs and preferences.
- Maintained cleanliness and organization of host stand to promote positive first impressions.
- Adapted quickly to changing priorities during busy shifts, ensuring smooth operations.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Education
No Degree - Counseling Psychology
Grace Christian University
Grand Rapids, MI05.2030
No Degree - Counseling
Grace College
Winona Lake, IN05.2028
High School Diploma -
Warsaw Community High School
Warsaw, IN05.2024
Skills
- Patient
- Emotional support
- Positive attitude
- Customer service
- Email and telephone etiquette
- Event planning
- Growth mindset
Timeline
Dasher
DoorDash
11.2024 - Current
Server
Pizza King Inc
05.2023 - 10.2023
Restaurant Hostess
Applebee's
01.2022 - 07.2022
No Degree - Counseling Psychology
Grace Christian University
No Degree - Counseling
Grace College
High School Diploma -
Warsaw Community High School