Kylie Fisher-May
West Union,OH
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Cosmetologist/Esthetician
Self-employeed
2020.09 - Current
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Processed payments, entering sales in register for prompt customer service.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Customer Service Associate/Driver
West Union Flower Shop
2018.09 - Current
- Exceeded service objectives by applying proven customer service and sales best practices
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Prepared, completed and processed customer account forms and database changes
- Contributed to business growth by confirming customer satisfaction with service and quality
Customer Service Representative
Auto Zone
2020.03 - 2021.03
- Recommended parts or products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Boosted sales revenue by skillfully promoting our products.
- Planograms and flexograms the inventory.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
Customer Service Associate
Wal-Mart Stores Inc.
2019.09 - 2019.11
- Exceeded service objectives by applying proven customer service and sales best practices
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Counted cash in register drawer at beginning and end of shift
Cosmetology Student
Wanda Silver Scissor's
2018.03 - 2019.04
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
- Suggested treatments and styles to suit customers' appearance and desired look
- Recorded notes for future reference, including customer preferences and services delivered
- Sanitized and organized station and tools by
Education
Certificate From Accredited School - Esthetician
The Spa School
Columbus OH02.2020
Certificate From Accredited School - Cosmetology
Ohio Valley Career And Technical School
West Union, OH05.2019
High School Diploma -
West Union High School
West Union, OH05.2019
Skills
- Strong communication skills
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Call Documentation
- Data Entry and Maintenance
- Understanding Customer Needs
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Customer and client relations
- Filing
- Microsoft outlook
- Clerical support
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
- Office management
Timeline
Cosmetologist/Esthetician
Self-employeed
2020.09 - Current
Customer Service Representative
Auto Zone
2020.03 - 2021.03
Customer Service Associate
Wal-Mart Stores Inc.
2019.09 - 2019.11
Customer Service Associate/Driver
West Union Flower Shop
2018.09 - Current
Cosmetology Student
Wanda Silver Scissor's
2018.03 - 2019.04
Certificate From Accredited School - Esthetician
The Spa School
Certificate From Accredited School - Cosmetology
Ohio Valley Career And Technical School
High School Diploma -
West Union High School