Kylie Gerken

Schedule efficient routes for drivers based on the needs of the client. Collaborate with the office manager to remain up to date on any changes within our contracts, policies and procedures. Provide exceptional customer service via phone, email and in-person. Counsel drivers during sudden and unexpected changes in the daily schedule.

Guide customers through the car-buying experience. Utilize my sales skills to negotiate trade-in values, selling price and extended warranty contracts. Populating financial documents to show breakdowns of the contract prior to signing. Thoroughly and clearly explain final price and how the interest rate and term effect monthly payment. Exceeding monthly sales targets.