Kylie Graham
Confidential Fine Dining Steakhouse
Ford City,PA
1
Certification
7
years of professional experience
Work History
Manager
4 Years- Oversaw daily operations to ensure exceptional dining experiences and service quality.
- Managed staff training programs, enhancing team performance and customer engagement.
- Fostered a positive work environment through team-building activities and conflict resolution strategies.
- Coordinated staff scheduling to ensure adequate coverage and operational efficiency
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
FOH Manager
10 Months- Managed daily front-of-house operations to ensure efficient, high-quality service
- Led and supervised front-of-house staff, including servers, bartenders, hosts, and support staff
- Created and managed weekly employee schedules to ensure proper staffing and coverage
- Managed staff recruitment, interviewing, hiring, and onboarding
- Trained and developed new and existing employees on service standards, policies, and procedures
- Ensured exceptional guest experiences by addressing concerns and resolving issues
Server
1 Year 1 MonthFood Service Manager
7 Months- Responsible for all front of house operations, hiring, and retaining staff. Also managing the bar, working with vendors, and doing inventory.
Education
Bachelor's - Business Administration
Skills
Server
Sales
Customer Service
Food Service Management
Banquet Experience
Leadership Experience
Management Experience
Kitchen Experience
Produce Experience
Caregiving
Food Service
Restaurant Management
Senior Care
Food Production
Time management
Leadership
Restaurant experience
Guest services
Serv Safe certification
Certification
- RAMP certified
- Food handler certificate
- Driver's license
- CPR Certification
- ServSafe October 2021 to October 2024
Timeline
Manager
Confidential Fine Dining Steakhouse
08.2022 - 08.2026Read More
FOH Manager
Sullivan's Steakhouse
09.2021 - 07.2022Read More
Server
Hofbrauhaus
06.2020 - 07.2021Read More
Food Service Manager
Mercurio’s
08.2019 - 03.2020Read More
American Intercontinental University
Bachelor's from Business Administration
Read More