Kylie Groff
Canandaigua,NY
Overview
6
6
years of professional experience
Work History
Waitress & Socila Media Assistant
Rio Tomatlan
05.2023 - Current
- Deliver prompt, courteous service to patrons in a fast-paced environment.
- Memorized menu items and daily specials to provide recommendations and enhance customer experience.
- Coordinated orders with kitchen staff to ensure timely and accurate food delivery.
- Handled cash and card transactions, processed payments, and balanced end-of-day sales reports.
- Assist in restaurant setup, ensuring cleanliness and a welcoming environment for guests.
- Resolve customer complaints with professionalism, ensuring a positive dining experience.
- Create engaging social media content to drive traffic, boost online visibility, and support promotional events.
Customer Service Associate
Wegmans
01.2020 - 06.2025
- Provide high-level customer service to ensure customer satisfaction and loyalty.
- Assists customers in locating products and offer personalized product recommendations.
- Maintain and organize product displays, ensuring they are stocked and visually appealing.
- Manage point-of-sale transactions efficiently and accurately, handling cash, credit, and returns.
- Collaborate with team members to streamline store operations during peak hours.
- Train new employees on company policies, store procedures, and customer service standards.
Site Organizational Coordinator
Renaissance Remodeling
05.2021 - 08.2024
- Organized product and construction site for the team to complete their job safely.
- Handled customer service inquiries, providing timely updates on project status and addressing issues.
Education
Bachelor of Arts - Communications
University at Albany
01.2024
Dual Enrollment - undefined
Finger Lakes Community College
01.2021
Regents Diploma - undefined
Canandaigua Academy
01.2021
Skills
- Marketing
- Communication
- Problem-solving
- Teamwork
- Leadership
ADDITIONAL INFORMATION
- Leadership
- Volunteered at a local soup kitchen, helping prepare and serve meals to veterans.
- Packed essential bags for 'The Spot,' an initiative supporting families in need within the community.
- Volunteered with Wegmans at Motion Junction playground.
- Played club soccer at the University at Albany, fostering teamwork and maintaining physical fitness.
Timeline
Waitress & Socila Media Assistant
Rio Tomatlan
05.2023 - Current
Site Organizational Coordinator
Renaissance Remodeling
05.2021 - 08.2024
Customer Service Associate
Wegmans
01.2020 - 06.2025
Dual Enrollment - undefined
Finger Lakes Community College
Regents Diploma - undefined
Canandaigua Academy
Bachelor of Arts - Communications
University at Albany