Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

Kylie Groff

Canandaigua,NY

Overview

6
6
years of professional experience

Work History

Waitress & Socila Media Assistant

Rio Tomatlan
05.2023 - Current
  • Deliver prompt, courteous service to patrons in a fast-paced environment.
  • Memorized menu items and daily specials to provide recommendations and enhance customer experience.
  • Coordinated orders with kitchen staff to ensure timely and accurate food delivery.
  • Handled cash and card transactions, processed payments, and balanced end-of-day sales reports.
  • Assist in restaurant setup, ensuring cleanliness and a welcoming environment for guests.
  • Resolve customer complaints with professionalism, ensuring a positive dining experience.
  • Create engaging social media content to drive traffic, boost online visibility, and support promotional events.

Customer Service Associate

Wegmans
01.2020 - 06.2025
  • Provide high-level customer service to ensure customer satisfaction and loyalty.
  • Assists customers in locating products and offer personalized product recommendations.
  • Maintain and organize product displays, ensuring they are stocked and visually appealing.
  • Manage point-of-sale transactions efficiently and accurately, handling cash, credit, and returns.
  • Collaborate with team members to streamline store operations during peak hours.
  • Train new employees on company policies, store procedures, and customer service standards.

Site Organizational Coordinator

Renaissance Remodeling
05.2021 - 08.2024
  • Organized product and construction site for the team to complete their job safely.
  • Handled customer service inquiries, providing timely updates on project status and addressing issues.

Education

Bachelor of Arts - Communications

University at Albany
01.2024

Dual Enrollment - undefined

Finger Lakes Community College
01.2021

Regents Diploma - undefined

Canandaigua Academy
01.2021

Skills

  • Marketing
  • Communication
  • Problem-solving
  • Teamwork
  • Leadership

ADDITIONAL INFORMATION

  • Leadership
  • Volunteered at a local soup kitchen, helping prepare and serve meals to veterans.
  • Packed essential bags for 'The Spot,' an initiative supporting families in need within the community.
  • Volunteered with Wegmans at Motion Junction playground.
  • Played club soccer at the University at Albany, fostering teamwork and maintaining physical fitness.

Timeline

Waitress & Socila Media Assistant

Rio Tomatlan
05.2023 - Current

Site Organizational Coordinator

Renaissance Remodeling
05.2021 - 08.2024

Customer Service Associate

Wegmans
01.2020 - 06.2025

Dual Enrollment - undefined

Finger Lakes Community College

Regents Diploma - undefined

Canandaigua Academy

Bachelor of Arts - Communications

University at Albany

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Kylie Groff