Kylie Guerrero
Haysville,KS
Summary
During my time as a Starbucks Barista at Dillon’s Grocery Store, I have honed exceptional customer service skills and committed to the ability to enhance customer satisfaction through personalized beverage creation and effective problem-solving. As a Barista trainer I am adept at time management and team leadership, contributing to a highly positive work environment and insuring high standards of cleanliness and operational efficiency. Ensuring that we reach our Dillon’s and Starbuck’s recipe, customer service, and inventories standards.
Through my careers at Freddy’s and Dillon’s I have developed strong customer service skills through time management in a fast-paced environment. Ensuring to connect with my customers and build long lasting relationships that make them come back for my service over and over again. I have demonstrated the ability to thrive in high-pressure situations while maintaining attention to detail, quality, and our customers various food and drink needs. Efficiently guiding them throughout our menu and answering their questions while ensuring consistent drink and ordering quality. I am looking to transition into a new field where these transferable skills can be effectively utilized.
I have a strong focus on teamwork and am adaptable and reliable, ready to excel in fast paced environments. I expertise in machine maintenance, training and inventory management with a friendly and approachable demeanor.
Overview
3
3
years of professional experience
Work History
Barista
Dillons Grocery Store
Wichita, KS
11.2023 - 04.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Cashier
Freddys Frozen Custard
Wichita, KS
07.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
Highschool Diploma -
Haysville Highschool
Haysville, KS05.2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Decision-making
- Safe food handling
- Beverage preparation
- Safe food handling practices
- POS systems
- Menu memorization
- Hospitality service expertise
- Inventory management
- New hire training
- Drink customization
- Food running
- Up-selling
- Product upselling
- Ordering procedures
- Conflict mediation
- Sales expertise
- Product displays
- Smoothie making
- Retail management
- Table bussing
- Multitasking and organization
- Clear communication
- Team collaboration
- Workflow management
- Physical stamina
- Table setting
- Recipe adherence
- Calm demeanor
- Dining room maintenance
- Hospitality and accommodation
- Speedy and efficient
- Solid problem solver
- Ingredient restocking
- Positive and professional
Accomplishments
I graduated early my senior year in high school, making principals honor roll.
In less than a year I was able to train new baristas and learn managerial duties and have not only
maintained this, I have excelled and broadened my various responsibilities.
Timeline
Barista
Dillons Grocery Store
11.2023 - 04.2025
Cashier
Freddys Frozen Custard
07.2022 - 11.2023
Highschool Diploma -
Haysville Highschool