Kylie Hamner
Lacey
Summary
Detail-oriented individual with exceptional communication and quick learning ability. Proficient in effectively and efficiently handling multiple tasks in fast-paced environments. Proactive problem-solving skills, focused on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Accounting Specialist
O Bee Credit Union
11.2023 - 01.2025
- Managed ACH processing and check processing daily to ensure accurate and timely transactions.
- Handled garnishments and levies in compliance with legal and regulatory requirements.
- Conducted detailed account research to resolve member inquiries, discrepancies, and transaction disputes.
- Maintained a high level of accuracy and efficiency while ensuring adherence to credit union policies and industry regulations.
- Collaborated with internal departments and external institutions to facilitate seamless payment operations and member account management.
Member Service Representative II
O Bee Credit Union
12.2019 - 11.2023
- Processed cash and check deposits daily.
- Opened new accounts and balanced drawers and vaults.
- Enhanced member relationships by providing excellent service during each interaction.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
- Delivered quality service by assessing, advising, and assisting credit union members.
Barista
E-Street Cafe
07.2016 - 06.2019
- Order, receive, or stock supplies or retail products.
- Balance receipts and payments in cash registers and did bank deposits.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep machines operational.
- Input orders into point of sale system and handled customer payments.
Education
Associate of Science - Accounting
Southern New Hampshire University
08-2025
Skills
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Account Management
- Multitasking and Prioritization
- Customer Service
- Transaction Processing
- Teamwork and Collaboration
- Computer Skills
- Microsoft Office Suite
Timeline
Accounting Specialist
O Bee Credit Union
11.2023 - 01.2025
Member Service Representative II
O Bee Credit Union
12.2019 - 11.2023
Barista
E-Street Cafe
07.2016 - 06.2019
Associate of Science - Accounting
Southern New Hampshire University
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