Summary
Overview
Work History
Education
Skills
Timeline
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Kylie Heffron

Mishawaka,IN

Summary

Dedicated and bilingual Registered Medical Assistant with over 4 years of experience supporting high-volume family medicine and academic practices. Expertise in Epic EHR, patient care coordination, and clinical education. Proven ability to manage clinical workflows, train multidisciplinary staff, and preform outpatient procedures. Recognized for strong organizational skills, infection control leadership, and compassionate patient care.

Overview

4
4
years of professional experience

Work History

Medical Assistant

Trinity Health Medical Group - Academic Family Medicine
06.2022 - 04.2025
  • Trained and mentored new medical assistants, MA students, and medical students on clinical skills, Epic EHR use, and patient care best practices.
  • Taught staff how to navigate Epic efficiently, manage clinical workflows, and improve documentation accuracy.
  • Scheduled OB inductions, coordinated diagnostic imaging and performed RetinaVue screenings.
  • Assisted providers with procedures including colposcopies, IUD insertions/removals, mole and skin tag removals, knee injections, and toe nail removals.
  • Processed and maintained sterile instruments for in office procedures.
  • Managed the Epic EHR inbox for messages, outstanding orders, referral status, obtaining medical records, and provider communications.
  • Appointed as Hand Hygiene Auditor to monitor, report, and promote infection control compliance.
  • Preformed Point Of Care Testing (POCT) including urine dipsticks, pregnancy tests, rapid strep and COVID-19 testing, throat cultures, hemoglobin A1c, and blood glucose monitoring.
  • Delivered compassionate, efficient patient care through rooming, vitals, pediatric and adult immunizations/injections, appointment scheduling and education.

Medical Assistant

Trinity Health Medical Group - Clinica Santa Maria
05.2021 - 06.2022
  • Provided bilingual care to a diverse patient population in a high-volume clinic.
  • Assisted in outpatient procedures, including colposcopies, Nexplanon insertions/removals, skin tag and mole removals, toenail removals, joint injections, suture removals, and wound care.
  • Managed EHR inbox, scheduled follow-ups, and coordinated patient imaging and labs.
  • Conducted phlebotomy and a variety of POCT procedures (strep, urine dipstick, pregnancy tests, blood glucose, A1c, COVID, etc.) for pediatric and adult patients.
  • Assisted with patient intake by rooming patients, collecting and recording medical histories, and obtaining vital signs.
  • Administered immunizations and medications to both pediatric and adult patients in compliance to clinical protocols.
  • Processed sterile instruments and prepared procedural trays for exams and treatments.

Education

Registered Medical Assistant - Medical Assistant, RMA

Ross Medical Education Center
Grand Rapids, MI
05-2021

Skills

  • Bilingual: English & Spanish
  • Epic EHR & eClinicalWorks
  • Preceptorship & Clinical Training
  • Hand Hygiene Auditing
  • OB Induction & Imaging Scheduling
  • RetinaVue Screenings
  • Procedure Assistance: Colposcopies, Nexplanons, IUD Insertions/Removals, Mole & Skin Tag Removals, Knee Injections, Toenail Removals
  • Sterile Instrument Processing
  • Pediatric & Adult Phlebotomy, Injections, Vaccinations
  • HIPAA & OSHA Compliance

Timeline

Medical Assistant

Trinity Health Medical Group - Academic Family Medicine
06.2022 - 04.2025

Medical Assistant

Trinity Health Medical Group - Clinica Santa Maria
05.2021 - 06.2022

Registered Medical Assistant - Medical Assistant, RMA

Ross Medical Education Center

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