Kylie Heitmann
Oro Valley
Summary
Compassionate and adaptable professional with a robust background in patient care, customer service, and team collaboration. Expertise in enhancing individuals' physical and emotional well-being while fostering positive environments and managing daily responsibilities efficiently. Committed to leveraging strong interpersonal skills and dedication to contribute to organizational success and elevate client satisfaction. Currently pursuing a bachelor's degree in Medical Studies and actively seeking opportunities to expand knowledge and gain valuable experience in the field.
Overview
7
7
years of professional experience
Work History
Caregiver
Helping Hearts Caregiving
2024.11 - Current
- Provide compassionate hands-on care for individuals with disabilities, supporting their physical, emotional, and social well-being.
- Assist with daily living activities, personal hygiene, meal preparation, mobility supportive, and communicative needs.
- Direct supervision and individual care plans, facilitate engaging activities while fostering a positive and empowering environment.
Patient Care Technician
Oro Valley Hospital
2025.06 - 2025.11
- Performed hourly rounds and responded promptly to call lights.
- Utilized computer systems for charting patient data.
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living.
- Reported changes in patient status to nursing staff in a timely manner.
- Responded promptly to emergency situations using established protocols.
- Performed routine vital sign measurements, including blood pressure, pulse, respirations, temperature, and oxygen saturation.
- Demonstrated knowledge of universal precautions and infection control protocols when handling specimens and disposing of contaminated materials.
Kids Club Associate
EOS Fitness
2023.05 - 2023.12
- Providing attentive, hands-on care for children ranging from 6 months to 13 years old.
- Creating engaging activities to entertain children while ensuring a safe, positive environment.
- Maintained open, friendly communication with parents and prioritized safety by following the company policies.
- Left due to pursuing college studies in another state.
Shift Lead
SodaRush
2021.03 - 2022.07
- Supervised a team of associates, ensuring smooth operations, prepared and served a variety of mixed sodas and menu items maintaining quality.
- Handled product replenishment, completed daily, weekly, and monthly operational tasks, inventory counts, shift reports, and supply ordering.
- Assisted in training new employees and provided ongoing coaching to promote team development.
Team Member
Tropical Sno
2019.05 - 2021.01
- Delivered customer service, point of service system to efficiently process transactions and orders, cash handling, upheld cleanliness and organization, product replenishment, and prepared a variety of menu items in a fast-paced environment.
- Managed inventory levels, ensuring adequate supplies for peak service times.
Education
Bachelor of Science - Medical Studies
Arizona State University
Online2027-01
High School Diploma -
Gilbert Highschool
Gilbert, Arizona2022-05
Skills
- Verbal and written communication skills
- Leadership roles
- Adaptable
- Positive
- Team builder
- Respectful and compassionate
- Customer service
- Scheduling and appointment setting
- Optimistic
- Conflict Resolution
- Dependable and responsible
- Patient care
Accomplishments
- CPR/AED/First Aid Certified
- Basic Life Support Certification
- Direct Care Worker Certified
- Level One Finger Clearance Card
- Harvard Medical School Pre-Med Certificate
- University of Massachusetts-Boston Dean's List 2022-2023
- Worship Leader at Mission Community Church 2021-2022
- Pre-K and Toddler Lead 2019-2020
Timeline
Patient Care Technician
Oro Valley Hospital
2025.06 - 2025.11
Caregiver
Helping Hearts Caregiving
2024.11 - Current
Kids Club Associate
EOS Fitness
2023.05 - 2023.12
Shift Lead
SodaRush
2021.03 - 2022.07
Team Member
Tropical Sno
2019.05 - 2021.01
Bachelor of Science - Medical Studies
Arizona State University
High School Diploma -
Gilbert Highschool