Kylie Hemmer
Troy,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Etrailer.com
Wentzville, MO
07.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense
- Reviewed and updated account information in company computer.
- Input new data to test customer and account system changes and upgrades..
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
PARAPROFESSIONAL
FORT ZUMWALT SCHOOL DISTRICT
O'Fallon, MO
12.2020 - 07.2022
- Supplied one-on-one attention to each student during group activities.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Offered students personalized educational, behavioral and emotional support.
- Planned and led activities to develop students' physical, emotional and social growth.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
BAR
SEREVER, LOUIE
07.2020
- Picked up trash and removed spills promptly to keep dining area fresh and inviting
- Upheld high sanitation and safety standards while delivering and serving food
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
- Entered orders, delivered food and beverages, and processed payments
- Greeted all guests with a smile and friendly greeting
- Assisted guests with making menu choices
- Assisted bartender with managing deliveries to customers in different sections
- Fostered a fun atmosphere and family-style work environment
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service
Sever/ Bartender
Cheddars Stratch Kitchen
Lakeland, FL
06.2016 - 11.2019
- Picked up trash and removed spills promptly to keep dining area fresh and inviting
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Spoke to customers and recommended specials to build rapport, retention, and customer loyalty
- Checked IDs to ensure that the customers were of legal drinking age
- Collaborated with servers and kitchen staff to process food orders for bar patrons, and fulfill drink orders for dining room server needs
- Worked with management to develop and implement scheduled bar maintenance
- Conducted proper housekeeping to ensure cleanliness, including inspecting bottles for purity, ensuring the maintenance of equipment, and storing foods properly
- Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in- house recipes to create cocktails aligned with company standards
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Collected and organized daily till totals and tips.
Host/ Food Runner
Quintessential
Saint Charles, MO
10.2014 - 06.2016
- Quintessential Dining and Nightlife
- Seated guests, accounting for special requests and available seating
- Set-up and cleared tables at peak times to seat patrons more quickly
- Kept dining and serving areas presentable and well-stocked to meet any guest need
- Observed the dining room to monitor guest satisfaction and provided assistance when needed
- Helped restaurant team by serving food, refilling beverages and bussing tables between customer
- Answered the phone to take delivery or pickup orders from callers
- Protected business from unnecessary liability by carefully following security and safety standards
- Greeted guests and gathered information to seat groups or place on waitlist.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests..
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Education
Associate of Science - Ultrasound Tech
Saint Louis Community College
St Louis, MODIPLOMA -
MCCLUER NORTH HIGH SCHOOL
05.2016
Skills
- Team Leadership
- Attention to detail
- Verbal communication
- Multitasking
- Employee development
- Attention to Detail
- Flexible Schedule
- Clear and Concise Communication
- Strong Work Ethic
- Customer Communication
Accomplishments
- Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Timeline
Customer Service Representative
Etrailer.com
07.2022 - Current
PARAPROFESSIONAL
FORT ZUMWALT SCHOOL DISTRICT
12.2020 - 07.2022
BAR
SEREVER, LOUIE
07.2020
Sever/ Bartender
Cheddars Stratch Kitchen
06.2016 - 11.2019
Host/ Food Runner
Quintessential
10.2014 - 06.2016
DIPLOMA -
MCCLUER NORTH HIGH SCHOOL
Associate of Science - Ultrasound Tech
Saint Louis Community College