Kylie Hengstenberg
Self Employed Services
Wausau,WI
1
Language
1
Certification
10
years of professional experience
Capable manager passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in managing establishments.
Work History
Bartender/Server
8 Months- Prepared and served high-end Prepared and served cocktails to enhance guest experience and maintained elevated atmosphere to support fine dining service.
- Trained new staff on menu knowledge, drink preparation, and guest service standards.
- Managed dining room flow to coordinate timely seating, orders, and table turns.
- Prepared mixed beverages, wine service, and specialty drinks with consistent recipe accuracy.
Private Tutor
7 Years 4 Months- Managed part-time evening tutoring for children in math, science, music, and language arts. Delivered homework support tailored to student needs. Developed homeschooling curriculum and lesson plans for students.
- Assessed student strengths and learning gaps to develop tailored instruction plans.
- Developed lesson materials aligned with curriculum requirements and individual academic goals.
Bar Manager/Bartender
8 Months- Supported opening-day bar organization by managing ordering and inventory for craft and high-end cocktail service.
Operations Manager & Bar Manager
6 Months- Managed staff, coordinated events, developed cocktail menus, handled scheduling, wrote procedures and policies, led team training sessions, and established bar POS system.
- Supervised staff performance, coaching employees on procedures to enhance accountability.
- Managed staff, coordinated events, developed cocktail menus, handled scheduling, wrote procedures and policies, led multiple team training sessions, and set up bar POS system from start to finish.
- Directed daily operations to ensure workflow consistency and optimize service delivery.
Bartender/Server
2 Years 1 Month- Conducted employee training sessions on till procedures; managed till operations and maintained inventory control for accurate stock records.
- Trained servers on menu items, drink recipes, and POS ordering procedures.
- Coordinated dining room flow to ensure prompt, accurate table service.
- Prepared cocktails, beer, and wine orders with consistent quality and presentation.
Bar Manager
8 Months- Taking inventory, constructed and set up square POS system, ordering products, communication with sales representatives from vendors, preparing products, in charge of all bartenders and entire bar, Managed Served beverages to customers operations, bartending, Created unique cocktail recipes- creating custom cocktail menus each month. Trained all bartenders in mixology and service standards. Conducted free pour training for bartenders to enhance pouring accuracy.
- Directed bar operations, ensuring smooth service flow and consistent guest experience.
- Managed beverage inventory, ordering, and stock rotation to reduce waste and shortages.
- Supervised bar staff, scheduling shifts and supporting performance expectations.
Babysitter/Nanny
7 Years 6 Months- Full-time summer nanny, nanny throughout covid schooling. Provided pet care during family commitments, schooling kids. Also commuted kids to and from activities.
Server and Shift Lead Bartender
1 Year 9 Months- Work in a fast paced environment, managing the bar, stocking, working with customers, working with money, starting and closing all tills, Oversaw daily bar operations as shift manager..
- Trained new servers on POS order entry, menu knowledge, and service standards.
- Coordinated table assignments, section flow, and timely guest service during peak periods.
- Resolved customer concerns with prompt, professional communication and accurate order corrections.
Bartender
9 Months- Worked seasonally during summer and spring to support staffing needs.
- Served drinks and managed bar cart during events.
- Mixed cocktails, beer, and wine while maintaining consistent drink quality and presentation.
- Managed bar inventory, restocked supplies, and organized product for efficient service.
- Processed cash, card, and tab transactions accurately using point-of-sale systems.
Safe Sitter Babysitting Instructor
1 Year- Teach babysitting course for Wisconsin Rapids Parks and Recreation Department. Lead groups of 5-20 for 6 hours. Develop lesson plans for course sessions.
- Supervised children during recreational programs, maintaining safe and orderly environment.
- Monitored participant behavior and enforced facility rules consistently.
- Organized age-appropriate activities supporting engagement and active play.
Bartender
1 Year 1 Month- Experience with fast paced environments, customer service, bartending, Executed drink orders efficiently during high-volume shifts., Assisted bartenders by restocking supplies and maintaining cleanliness., working with money and serving alcoholic drinks, mixology and free pouring.
- Mixed cocktails, beer, and wine according to clubhouse service standards.
- Managed bar operations during busy golf events and banquet service.
- Processed orders accurately through point-of-sale system and handled cash transactions.
Server/Kitchen Staff
8 Months- Provided customer service at a college part-time job.
- Managed guest orders accurately using POS systems and coordinated timing with kitchen and bar teams.
- Delivered prompt food and beverage service while maintaining Buffalo Wild Wings guest satisfaction standards.
- Recommended menu items, sauces, and promotions to support upselling and enhance dining experience.
Team Member
11 Months- Assisted customers with food orders in a fast-paced environment.
- Prepared sandwiches and menu items accurately, maintaining consistent quality and presentation standards.
- Delivered friendly customer service, taking orders and resolving concerns quickly during busy shifts.
- Operated cash register and handled payments with accuracy and efficiency.
Team Member/Kitchen Staff
1 Year 4 Months- Prepared food items in a fast-paced kitchen environment.
- Trained new team members on order accuracy, guest service, and food safety procedures.
- Coordinated front counter and drive-thru operations to maintain smooth guest flow.
- Monitored food quality, presentation, and freshness across kitchen and service areas.
Customer Service Representative
2 Months- Stocked shelves with merchandise during customer service shifts.
- Resolved customer inquiries regarding product availability, ingredients, and seasonal offerings.
- Processed special orders, refunds, and exchanges with accuracy and professionalism.
- Coordinated order details across sales, production, and shipping teams.
Education
No Degree - Elementary Education
High school diploma
Skills
POS system management
Inventory control expertise
Delegation strategies
Staff training facilitation
Team leadership
Team oversight
Leadership skills
Customer service training
Staff training
Serving Experience
Conflict resolution
Experience with children
Event coordination
Hospitality operations
Sales expertise
Labor law compliance
Strategic planning
Budget management
Customer engagement
Team-oriented collaboration
Team collaboration
Adaptable learner
Guest relations
Food service management
Leading team collaboration initiatives
Collaborative teamwork
Adaptable learner
Certification
- Bartender License
- First Aid Certification
- CPR Certification
- April 2021 to April 2025
- Driver's License
Languages
Spanish
Personal Information
Driving License: Driver's License
Timeline
Bartender/Server
Peking Chinese Restaurant
02.2026 - CurrentRead More
Bar Manager/Bartender
J & P's Tippling House
09.2025 - 05.2026Read More
Operations Manager & Bar Manager
Bull Falls Brewing Company
03.2025 - 09.2025Read More
Bar Manager
The Opera House
02.2024 - 10.2024Read More
Bartender/Server
Hiawatha Sports Bar
08.2023 - 09.2025Read More
Bartender
Indianhead Golf Club
07.2023 - 04.2024Read More
Safe Sitter Babysitting Instructor
Wisconsin Rapids Parks and Recreation
11.2022 - 11.2023Read More
Server and Shift Lead Bartender
Graffitis Pub and Grill
10.2022 - 07.2024Read More
Bartender
ROMANO'S PIZZA
06.2022 - 07.2023Read More
Server/Kitchen Staff
Buffalo Wild Wings
09.2021 - 05.2022Read More
Team Member
Cousins Subs
04.2021 - 03.2022Read More
Customer Service Representative
Allo Chocolat
07.2020 - 09.2020Read More
Team Member/Kitchen Staff
Chick-fil-A
09.2019 - 01.2021Read More
Private Tutor
Self Employed Services
06.2019 - CurrentRead More
Babysitter/Nanny
self-employed
04.2017 - 10.2024Read More
Pewaukee High School
High school diploma
Read More
UW-Stevens Point
No Degree from Elementary Education
Read More