Hi, I’m
Maddyson Hadley
Princeton,TX
Summary
Experienced in managing customer service teams in fast-paced environments. Expertise in conflict resolution and team coordination to maintain high service standards. Proven track record of improving customer satisfaction and operational efficiency through effective leadership and process optimization. Strong problem-solving abilities, desire to learn, and exceptional communication skills. Positioned to contribute to team success and drive positive outcomes. Eager to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
years of professional experience
1
Certification
Work History
Brass Tap
Bartender/Server/Shift Manager
06.2024 - 03.2025
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Uncle Julios
Bartender
03.2024 - 05.2024
Job overview
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Pluckers Wing Bar
Server/Bartender
08.2023 - 02.2024
Job overview
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Pet Evolution
Dog Groomer
02.2023 - 07.2023
Job overview
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
Dave and Buster
Server
04.2022 - 12.2022
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
American Eagle Outfitters
Sales Associate
08.2021 - 03.2022
Job overview
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
- Anticipated customer needs and provided them with high-quality service while upholding brand standards and values to ensure customer satisfaction
- Happily guided customers through the process of successfully finding their ideal styles
- Handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Actively stay informed about the latest sales offerings and loyalty programs
Starbucks
Barista/Cashier
11.2020 - 08.2021
Job overview
- Memorized over 50 menu items and created custom drinks for 70 to 200 customers a shift
- Happily fulfilled customer orders including hot and cold drinks, seasonal offerings, and over 20 food items
- Provided friendly customer service all while remaining calm during periods of high volume
- Meticulously managed the cash flow operations totaling $2,000-$10,000 per shift
Amazon Distribution Center
Fulfillment Associate
09.2018 - 10.2020
Job overview
- Organized, labeled, and processed over 5,000 items of inventory nightly accommodating constantly changing shipment schedules and delivery times
- Operated a forklift and hand truck to safely transport heavy and fragile merchandise throughout an 885,000 square foot facility
- Perform daily quality checks of inventory, ensuring damaged items were reported and removed for inspection
- Assembled and packed 500-1,500 boxes per shift, carefully following the company's policies and procedures
Home Goods (TJX company)
Retail Sales Associate
02.2017 - 09.2018
Job overview
- Maintained a clean, organized inventory and curated displays of rotating seasonal interior and exterior decorations and furniture
- Anticipated needs and provided them with high-quality service while upholding company standards and values to ensure customer satisfaction
- Meticulously handles POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Actively stay informed about the latest sales offerings and loyalty programs
Education
Eleanor Roosevelt High SchoolEastvale, CA
High school
06.2019
Skills
- Sales Expertise
- Efficient Cash Management
- Product Merchandising Strategy
- Customer Service in Beverage Industry
- Customer-Focused Food Service
- Facility Cleaning Proficiency
- Customer Engagement
- Customer Service Management
- Dining Industry Background
- POS System Management
- Strong multitasking
- Highly reliable
Certification
- Food Handler Certification
- TABC
- Serve Safe
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Bartender/Server/Shift Manager
Brass Tap
06.2024 - 03.2025
Bartender
Uncle Julios
03.2024 - 05.2024
Server/Bartender
Pluckers Wing Bar
08.2023 - 02.2024
Dog Groomer
Pet Evolution
02.2023 - 07.2023
Server
Dave and Buster
04.2022 - 12.2022
Sales Associate
American Eagle Outfitters
08.2021 - 03.2022
Barista/Cashier
Starbucks
11.2020 - 08.2021
Fulfillment Associate
Amazon Distribution Center
09.2018 - 10.2020
Retail Sales Associate
Home Goods (TJX company)
02.2017 - 09.2018
Eleanor Roosevelt High School
High school
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