Panagiotis Stamatis
Chicago,IL
Summary
Dynamic professional with a proven track record in customer service and beverage management, notably at Avli Restaurant. Excelled in enhancing customer satisfaction and streamlining operations, evidenced by training peers in mixology and service excellence. Skilled in POS systems and bilingual communication, adept at fostering positive experiences and exceeding service standards.
Overview
3
3
years of professional experience
Work History
Bartender/Server/Shift Manager
Avli Restaurant
02.2023 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Representative
Target
08.2021 - 12.2021
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Education
Associate of Arts - General Studies
City Colleges of Chicago - Wilbur Wright College
Chicago, IL05.2025
Skills
- Customer service expertise
- Engaging and outgoing personality
- Salesmanship
- Food Service
- Liquor, beer, and wine knowledge
- Beverage Preparation
- Mixology
- Multilingual in Spanish, Greek, English
- Toast POS
- Open Table & Tock
- Shift Management
- Fast Learner
Timeline
Bartender/Server/Shift Manager
Avli Restaurant
02.2023 - Current
Customer Service Representative
Target
08.2021 - 12.2021
Associate of Arts - General Studies
City Colleges of Chicago - Wilbur Wright College
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