Shania Walpole
Jacksonville,FL
Summary
Proven leader in hospitality, excelling in customer service and team development at Culhane's Irish Pub. Expert in liquor, beer, and wine, with a knack for creating memorable guest experiences. Increased event revenue through innovative sales strategies and meticulous planning. Demonstrates strong multitasking abilities and a service-oriented mindset, ensuring high standards of cleanliness and compliance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/Server Shift Leader
Culhane's Irish Pub
01.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Banquet Director
Culhane's Irish Pub
01.2023 - Current
- Directed and managed banquet functions for 150+person events.
- Maintained high standards of service by implementing staff training programs focused on customer satisfaction.
- Implemented creative menu options, resulting in positive feedback from clients and guests.
- Enhanced guest satisfaction by efficiently managing banquet operations and ensuring timely service.
- Oversaw the coordination of all aspects of an event, including planning, logistics, and post-event evaluations.
- Increased overall revenue with effective sales strategies and strong client relationships.
Server Shift Leader
First Watch Daytime Cafe
10.2017 - 09.2023
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Education
Real Estate License -
Van Ed Real Estate School
High School Diploma -
Paxon School/Advanced Studies
Jacksonville, FL06.2014
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Outgoing Personality
- Customer service expertise
- Cleanliness and hygiene
- Memory retention
- Service-oriented mindset
- Team training and development
Certification
- ServSafe Manager Certified, 11/23
Additional Information
Stephen Richardson
(904).571.6122
GM Culhane's Irish Pub
David Diggs
(470).695.1785
Exec. Chef Culhane's Irish Pub
Kevin Trautman
(407).319.4417
Gm First Watch Cafe
Timeline
Bartender/Server Shift Leader
Culhane's Irish Pub
01.2023 - Current
Banquet Director
Culhane's Irish Pub
01.2023 - Current
Server Shift Leader
First Watch Daytime Cafe
10.2017 - 09.2023
Real Estate License -
Van Ed Real Estate School
High School Diploma -
Paxon School/Advanced Studies
- ServSafe Manager Certified, 11/23
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