Kristen Vetrano
Birmingham,AL
Summary
- Proven leader with a track record of enhancing operational efficiency at Bricktop's West End Restaurants. Expert in customer service and financial record-keeping, adept at multitasking and maintaining situational awareness under pressure. Skilled in leveraging data entry proficiency and liquor knowledge to exceed employer expectations, without compromising accuracy or safety.
- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Bartender/Server Shift Leader
Bricktop's West End Restaurants
09.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
911 Emergency Dispatcher
City of Irondale
03.2021 - 01.2022
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Cash Office Administrator
TJX Companies
01.2015 - 09.2021
- Supported management decision-making by generating accurate financial reports and presenting findings to senior staff members.
- Reduced discrepancies in cash handling by conducting thorough audits and providing staff training on proper procedures.
- Ensured timely deposits by coordinating pick-ups with armored car services while adhering to strict security protocols.
Education
Bachelor of Science - Criminal Justice & Psychology
University of Alabama At Birmingham
Birmingham, AL08.2023
High School Diploma -
Chelsea High School
Chelsea, AL05.2019
Skills
- Strong multitasking
- Liquor, beer, and wine knowledge certified
- Customer service expertise
- Prioritization
- Situational Awareness
- Typing Speed
- Works Well Under Pressure
- Critical Thinking
- Data entry proficiency
- Numeric accuracy
- Financial record keeping
Timeline
Bartender/Server Shift Leader
Bricktop's West End Restaurants
09.2021 - Current
911 Emergency Dispatcher
City of Irondale
03.2021 - 01.2022
Cash Office Administrator
TJX Companies
01.2015 - 09.2021
Bachelor of Science - Criminal Justice & Psychology
University of Alabama At Birmingham
High School Diploma -
Chelsea High School
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