Joelle Deuel
Endicott,NY
Summary
Dedicated bartender with a proven track record in exceptional customer service and efficient multitasking. Known for resolving customer issues promptly and maintaining high satisfaction levels in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Bartender/Server Shift Leader
Kelly's Tavern
Endicott, NY
10.2000 - Current
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Resolved customer complaints swiftly, maintaining high satisfaction levels and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new staff on bartending techniques and company standards to maintain service excellence.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Education
Bachelor of Science - Interior Design
SUNY Buffalo State
Buffalo, NY12-1999
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender/Server Shift Leader
Kelly's Tavern
10.2000 - Current
Bachelor of Science - Interior Design
SUNY Buffalo State