Kylie Hickey
Hamilton,OH
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrated ability to work effectively unsupervised and quickly acquire new skills. Organized and motivated, eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skill set while contributing to company growth.
Overview
8
8
years of professional experience
Work History
Barista
Fringe Coffee House
Hamilton, Ohio
04.2024 - Current
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
- Participated in regular staff meetings to discuss improvements in operations and share feedback from customers
- Implemented strategies to upsell additional items such as pastries or merchandise to increase average transaction value by XX%
- Implemented strategies to upsell additional items such as pastries or merchandise to increase average transaction value by XX%
- Maintained knowledge of current industry trends related to specialty coffees and shared this information with customers when appropriate
Crew Member
McDonald's Restaurant
Lebanon, OH
01.2024 - 03.2024
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Served food quickly for positive guest experiences.
Professional Cleaner
The Cleaning Authority
Milford, OH
09.2021 - 03.2022
- Dusted and polished furniture, fixtures, walls, windowsills, and window blinds.
- Cleaned bathrooms by scrubbing toilets, sinks, showers and tubs, and mirrors.
- Swept, mopped, and vacuumed floors of all types in industrial and residential settings.
- Sanitized high-touch surfaces such as door handles and light switches.
- Responded promptly to customer inquiries regarding services provided.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Billing Representative
Charter Communnications
Blue Ash, OH
09.2019 - 07.2021
- Reviewed and processed customer invoices, credits, and payments accurately.
- Assisted customers with inquiries regarding their bills and payment options.
- Researched discrepancies between customer invoices and payments received.
- Investigated customer complaints related to billing issues.
- Processed credit card payments from customers using secure online systems.
- Provided technical assistance to clients regarding billing procedures and policies.
- Responded promptly to customer requests or inquiries about their bills or payment statuses.
- Assessed and resolved variances in accounts, databases and bills.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Worked with team members and leadership to identify and develop process improvements.
- Developed strong professional rapport with vendors and clients.
Upgrades
RDI Marketing
Milford, Ohio
11.2016 - 08.2019
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Collaborated with others to discuss new opportunities.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Education
High School Diploma -
Blanchester High School
Blanchester, OH05-2016
Skills
- Time management
- Cleaning
- Strong work ethic
- Customer relations skills
- Self-awareness
- Problem solving
- Goal setting
- Communication skills
- Emotional intelligence
- Accounts Receivable
Education and Training
other
Timeline
Barista
Fringe Coffee House
04.2024 - Current
Crew Member
McDonald's Restaurant
01.2024 - 03.2024
Professional Cleaner
The Cleaning Authority
09.2021 - 03.2022
Billing Representative
Charter Communnications
09.2019 - 07.2021
Upgrades
RDI Marketing
11.2016 - 08.2019
High School Diploma -
Blanchester High School