Kylie Hillman
Salt Lake City
Summary
Dynamic professional with extensive experience in criminal history processing at the Utah Division of Professional Licensing. Proven expertise in document verification and compliance, coupled with strong team support skills. Adept at managing sensitive data and enhancing workflow efficiency, ensuring accuracy in background checks and licensing applications.
Overview
19
19
years of professional experience
Work History
Customer Service / Criminal History Lead
Utah Division of Professional Licensing (DOPL) – Department of Commerce
Salt Lake City
02.2020 - Current
- Serve as lead for criminal history and fingerprinting processes related to professional licensure.
- Ensure compliance with CJIS and DOPL policy in managing sensitive background data.
- Maintain internal tracking systems, prepare summary reports, and audit process flow for accuracy.
- Support onboarding and training of new staff on procedures, security, and workflow expectations.
- Respond to complex or escalated applicant inquiries professionally and confidentially.
Office Specialist
Utah Division of Professional Licensing (DOPL) – Department of Commerce
Salt Lake City
09.2019 - 02.2020
- Reviewed and processed professional licensing applications for completeness and accuracy.
- Interpreted Utah Code and agency policy to assist applicants in meeting licensure requirements.
- Ensured timely data entry and documentation in accordance with privacy regulations.
- Provided courteous, accurate responses to the public regarding procedures and timelines.
Bookkeeper
Kroger – Smith’s Marketplace
South Jordan
03.2014 - 09.2019
- Audited tills and verified daily financial transactions including checks, coupons, and EBT.
- Maintained weekly over/short reports and managed store-level financial logs.
- Ensured accountability and compliance in all bookkeeping tasks.
Service Associate
Kroger – Smith’s & Dillons Markets
Salt Lake City
03.2010 - 03.2014
- Supported daily retail operations including customer service, scanning accuracy, and inventory checks.
- Followed corporate and food safety policies while promoting product knowledge and store standards.
Dental Receptionist
McConnell Dental
Tooele
02.2009 - 09.2009
- Managed front office operations, including patient check-in/out, scheduling, and insurance verification.
- Handled sensitive patient data and responded to inquiries with professionalism and discretion.
Sales Associate
Mervyns Department Store
South Jordan
04.2006 - 06.2007
- Provided attentive customer service and assisted with inventory and floor management.
Education
High School Diploma -
American School
Lansing, ILSkills
- Professional Licensing & Criminal History Processing
- Document Verification & Records Management
- Background Checks & Fingerprinting Coordination
- State & Federal Compliance (DOPL, CJIS)
- Application Review & Policy Interpretation
- Financial Reconciliation & Log Management
- Microsoft Office / Google Workspace
- Team Support & Workflow Improvement
References
References available upon request.
Timeline
Customer Service / Criminal History Lead
Utah Division of Professional Licensing (DOPL) – Department of Commerce
02.2020 - Current
Office Specialist
Utah Division of Professional Licensing (DOPL) – Department of Commerce
09.2019 - 02.2020
Bookkeeper
Kroger – Smith’s Marketplace
03.2014 - 09.2019
Service Associate
Kroger – Smith’s & Dillons Markets
03.2010 - 03.2014
Dental Receptionist
McConnell Dental
02.2009 - 09.2009
Sales Associate
Mervyns Department Store
04.2006 - 06.2007
High School Diploma -
American School
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