Monica Perriman
Atlanta,GA
Summary
Dedicated Criminal Justice professional with extensive experience in processing fingerprint submissions and ensuring compliance with state and federal standards. Proven track record in records management and quality assurance, delivering exceptional service while safeguarding sensitive information to uphold public safety.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Criminal Justice IS Specialist I
Georgia Bureau of Investigation (GBI)
01.2026 - Current
- Supported Applicant Services operations for non-criminal justice fingerprint-based criminal history record information, enhancing the integrity of applicant screening processes.
- Assisted federal, state, and local agencies, private organizations, and the general public with non-criminal justice background check services, ensuring timely and accurate information dissemination.
- Process fingerprint submissions for employment, occupational licensing, international adoptions, and immigration background checks.
- Perform quality control reviews to ensure fingerprint submissions comply with state and federal standards.
- Respond to inquiries regarding Georgia Applicant Processing Services (GAPS), billing, applicant processing, and criminal history requests.
- Safeguarded confidential criminal history information, ensuring compliance with CJIS Security Policy and agency procedures to protect sensitive data.
Office Assistant
Oakley Financial Consulting
01.2022 - 01.2026
- Facilitated office operations, scheduling, HR activities, and records management to enhance workflow.
- Scheduled appointments and meetings for team members and clients efficiently.
- Managed office supplies inventory to ensure seamless daily operations.
- Streamlined organization and maintenance of digital files using financial software systems for easy access.
- Managed client correspondence to ensure timely communication and service delivery.
Agent 2
Georgia Division of Child Support Services
07.2024 - 01.2026
- Managed high-volume child support caseload, ensuring compliance with court orders to facilitate timely support payments.
- Prepared enforcement actions while coordinating with courts, attorneys, employers, and clients to resolve cases efficiently.
- Maintained detailed case documentation and delivered exceptional customer service, enhancing client satisfaction and trust.
- Participated in OSAH hearings to present case details and ensure compliance with regulations.
Dispatcher I
Atlanta Police Department Communications
08.2023 - 07.2024
- Answered emergency and non-emergency 911 calls, dispatched police, fire, and EMS units, including TDD calls, and entered information into CAD system to ensure timely response.
- Managed incoming calls and prioritized dispatching services effectively.
- Coordinated emergency response efforts with officers and other agencies.
- Collected critical information and documented incidents accurately while maintaining composure in emergency situations to support effective response efforts.
- Maintained accurate records of calls and responses for documentation purposes.
Customer Resources Specialist
City of East Point
09.2022 - 07.2023
- Handled customer calls promptly and professionally, facilitating service application processing.
- Processed customer requests and payments, ensuring accurate records for efficient transaction management.
- Supported departmental planning by analyzing data and identifying trends.
- Managed project documentation and maintained accurate records for compliance.
- Coordinated community engagement initiatives to foster local participation.
Customer Service Representative
Porter Logistics
05.2022 - 09.2022
- Resolved customer inquiries through phone and email communication.
- Educated customers on service offerings and logistics solutions.
- Managed order processing and shipment tracking for timely deliveries.
- Collaborated with warehouse staff to ensure timely product availability.
- Documented customer interactions in the company's CRM system.
- Trained and supported new customer service team members to improve team onboarding.
- Maintained files and supported office operations to enhance customer service delivery.
Receptionist
Nalley Ford
10.2019 - 12.2019
- Coordinated front desk operations and scheduled appointments to ensure efficient guest check-in and service.
- Greeted customers warmly and directed them to appropriate departments.
- Managed incoming phone calls and routed them to relevant staff members.
- Scheduled appointments for service and maintained organized calendar system.
Caseworker
CAC
01.2016 - 02.2017
- Provided emotional support and counseling to clients in crisis, facilitating their navigation through difficult situations.
- Collaborated with interdisciplinary teams to create effective case management strategies.
- Coordinated and scheduled client appointments with service providers to ensure timely access to support services.
- Maintained confidential case files, connecting families with essential community resources to support their needs.
Education
Bachelor of Arts - Criminal Justice
Georgia State University
Atlanta, GA12-2026
Associate of Science - Criminal Justice
AIU Atlanta
07-2017
Skills
- Applicant processing services
- Criminal History Records
- Criminal justice system
- Quality Control
- Records Management
- Data management
- Case Management
- Data Entry
- Microsoft Office Suite
- Customer Service
- Customer support
- Record keeping
- Dispute resolution
- Process optimization
- Training staff
- Teamwork
- Communication
- Active Listening
- Problem-Solving
Certification
- CJIS Network Operator Certification
- CJIS Security Policy Awareness
- Georgia Notary Public
Timeline
Criminal Justice IS Specialist I
Georgia Bureau of Investigation (GBI)
01.2026 - Current
Agent 2
Georgia Division of Child Support Services
07.2024 - 01.2026
Dispatcher I
Atlanta Police Department Communications
08.2023 - 07.2024
Customer Resources Specialist
City of East Point
09.2022 - 07.2023
Customer Service Representative
Porter Logistics
05.2022 - 09.2022
Office Assistant
Oakley Financial Consulting
01.2022 - 01.2026
Receptionist
Nalley Ford
10.2019 - 12.2019
Caseworker
CAC
01.2016 - 02.2017
Bachelor of Arts - Criminal Justice
Georgia State University
Associate of Science - Criminal Justice
AIU Atlanta