Kylie Hogan
Kingsland
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I have excellent people skills, I am well-versed in computer input, and I am looking to obtain a clerical position.
Overview
9
9
years of professional experience
Work History
Private Nanny
Meagan Mize
06.2023 - 08.2024
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Built positive and nurturing environments to support child social and emotional growth.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Implemented daily routines for optimal child development and created a structured environment.
- Taught children everyday skills and language.
- Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Delivery Driver
Favor Delivery
05.2018 - 06.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Pipeline Oiler
Appalachian Oilfield Services
06.2017 - 08.2017
- Checked machines and components for malfunctions and maintenance needs.
- Inspected fuel, water, oil and slop oil tank levels.
- Greased bearings, chains and shafts.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Beverage Cart Attendant
Horseshoe Bay Resort
06.2016 - 09.2016
- Provided attentive service and proactively assessed guest needs.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Greeted guests and inquired into beverage choices.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
Restaurant Hostess
Horseshoe Bay Resort
06.2015 - 08.2015
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
Education
Associate of Science - Business Management
Blinn College
College Station, TXHigh School Diploma -
Llano High School
Llano, TX05.2014
Skills
- Time Management
- Customer Relationships
- Customer Service
- Attention to Detail
- Flexible and Adaptable
- Microsoft Office
- Microsoft Access
- Microsoft Excel
References
Jerry Dawn Moss (325) 423-1451
Deana Kenner (325) 423-0288
Billy Bell (325) 247-8685
Timeline
Private Nanny
Meagan Mize
06.2023 - 08.2024
Delivery Driver
Favor Delivery
05.2018 - 06.2022
Pipeline Oiler
Appalachian Oilfield Services
06.2017 - 08.2017
Beverage Cart Attendant
Horseshoe Bay Resort
06.2016 - 09.2016
Restaurant Hostess
Horseshoe Bay Resort
06.2015 - 08.2015
Associate of Science - Business Management
Blinn College
High School Diploma -
Llano High School
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