Kylie Houx
San Angelo
Summary
Sincere Admissions Coordinator with proficiency in educational recruitment and financial aid. Superb recordkeeping, forms processing and data entry abilities. Committed to assisting students with admissions requirements and making each feel welcome upon enrollment. Exceptional skills in problem-solving and handling adversities while remaining professional.
Overview
14
14
years of professional experience
Work History
Admissions Coordinator
Avir Meadow Creek
11.2025 - Current
- Coordinated patient admissions and insurance verification processes, ensuring seamless transitions to care.
- Managed electronic health record systems to maintain accurate patient information and streamline data retrieval.
- Collaborated with healthcare teams to optimize patient flow and enhance overall service delivery efficiency.
- Analyzed admission trends to identify process improvements, reducing wait times for patients significantly.
- Improved communication pathways between departments to facilitate timely patient admissions and discharge planning.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
Volunteer Program Manager
Interim Hospice
12.2024 - 11.2025
- Built strong partnerships with local organizations to enhance community outreach and impact.
- Leveraged data analytics to monitor volunteer engagement, performance, and satisfaction.
- Developed and implemented volunteer recognition initiatives, boosting morale and retention.
- Championed volunteer needs and contributed to policy improvements for stronger program support.
- Recruited, onboarded, and trained volunteers to provide companionship and support to patients.
- Assisted with community outreach initiatives and represented the organization at local events.
- Collaborated in weekly interdisciplinary meetings to ensure comprehensive patient care.
- Assessed patient needs to determine appropriate volunteer services and support levels.
Scheduling Coordinator
Shannon Clinic
08.2023 - 12.2024
- Developed and managed employee work schedules to ensure adequate staffing coverage.
- Generated and analyzed daily staffing reports to identify gaps and adjust resources accordingly.
- Monitored staffing levels and proactively addressed shortages to maintain operational efficiency.
- Approved time-off requests and coordinated coverage to support business needs.
- Reviewed and approved employee timecards bi-weekly to support accurate payroll processing.
- Collaborated with management to address staffing challenges and maintain smooth clinic operations.
- Participated in monthly meetings with practice managers to discuss operational updates and resolve concerns.
- Conducted department rounds and attended monthly staff meetings to address scheduling-related issues and support team needs.
Medical Assistant
Shannon Clinic
03.2021 - 08.2023
- Collected and documented patient medical histories, vital signs, symptoms, medications, and allergies during intake.
- Maintained accurate inventory, expiration, and vaccine logs to ensure up-to-date tracking and compliance.
- Coordinated with pharmacies via phone and fax to submit prescriptions and refills.
- Served as a point of contact for patients, addressing inquiries, appointment requests, and billing questions.
- Educated patients on treatments and care plans, supporting improved health outcomes.
- Monitored medical supply levels and submitted timely replenishment orders to prevent shortages.
- Managed incoming calls, providing office information, answering questions, and directing calls to appropriate staff.
Patient Service Representative
Shannon Clinic
04.2017 - 03.2021
- Entered patient demographic and insurance information accurately into electronic medical records (EMR) systems.
- Assisted patients in identifying health concerns and coordinated referrals to appropriate specialists.
- Scheduled appointments efficiently using Epic software.
- Delivered exceptional customer service by addressing patient questions, concerns, and needs.
- Processed daily deposits and credit card transactions, ensuring accuracy and accountability.
- Greeted and guided patients through check-in procedures to create a welcoming experience.
Medical Receptionist
WTMA
08.2016 - 04.2017
- Registered and verified patient records to ensure accurate, up-to-date information prior to triage.
- Collected patient payments and scanned identification and insurance cards for recordkeeping.
- Transcribed phone messages and directed communications to appropriate staff.
- Handled office bookkeeping, including insurance billing and patient payment processing.
Childcare Teacher
Mosaic Redwine Childcare Center
02.2015 - 08.2016
- Evaluated student progress and provided constructive feedback to support educational development.
- Planned, organized, and supervised large and small group activities for preschool-aged children.
- Fostered a safe, nurturing, and engaging learning environment.
- Developed and implemented age-appropriate curricula to meet diverse learning needs.
- Maintained structured classrooms by establishing clear expectations and promoting positive behavior.
Site Director
YMCA
08.2012 - 05.2015
- Assessed staff performance and provided coaching to enhance skills, knowledge, and professional development, supporting an optimal learning environment.
- Completed ongoing training and continuing education to maintain certifications and stay current with best practices.
- Managed program documentation and maintained child records to ensure compliance with state regulations.
- Partnered with parents and teaching staff to develop strategies that support student learning and positive behavior.
Education
Bachelor of Science - Health Care Administration, Health Care Administration
University of Phoenix
Tempe, AZ01-2023
Associate of Arts - Education
Tarrant County College District
Fort Worth, TX01-2012
High School Diploma - undefined
Aledo High School
Aledo, TX01-2009
Skills
- Customer Service
- Direct Patient Care
- Updating Medical Records
- Microsoft Office
- Charting Expertise
- Staffing Payroll
- EMR Systems
- Vitals Collection and Documentation
- Microsoft Outlook
- Time Management
- First Aid
- Client relations
LANGUAGES
English
Sign Language
Timeline
Admissions Coordinator
Avir Meadow Creek
11.2025 - Current
Volunteer Program Manager
Interim Hospice
12.2024 - 11.2025
Scheduling Coordinator
Shannon Clinic
08.2023 - 12.2024
Medical Assistant
Shannon Clinic
03.2021 - 08.2023
Patient Service Representative
Shannon Clinic
04.2017 - 03.2021
Medical Receptionist
WTMA
08.2016 - 04.2017
Childcare Teacher
Mosaic Redwine Childcare Center
02.2015 - 08.2016
Site Director
YMCA
08.2012 - 05.2015
Associate of Arts - Education
Tarrant County College District
High School Diploma - undefined
Aledo High School
Bachelor of Science - Health Care Administration, Health Care Administration
University of Phoenix