Muntay D Hall
Houston
Summary
Versatile and dynamic professional with a proven track record at Spring Branch Transitional Care & Highland Park SNF ,excelling in resident support and Admission coordination. Demonstrates exceptional relationship-building skills and enhancing referral engagement. Skilled in office administration and authorization submissions. Consistently achieving improved operational efficiency and fostering a positive, supportive environment.
Overview
3
3
years of professional experience
Work History
Admissions Coordinator
Highland Park Care Center
Houston, Tx
03.2025 - Current
- Managed admissions process, ensuring compliance with regulatory standards and facility policies.
- Coordinated communication between prospective residents, families, and healthcare providers to streamline admissions.
- Developed and maintained relationships with referral sources to enhance resident outreach efforts.
- Authorization & insurance proficiency
- Reviewed applications for accuracy, completeness, and eligibility according to facility requirements.
- Analyzed admission trends to identify areas for process improvement and enhance operational efficiency.
- Facilitated onboarding of new residents, providing orientation on facility services and resources available.
- Collaborated with interdisciplinary teams to ensure seamless transition of care during admissions process.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Completed preliminary paperwork for incoming and outgoing patients.
Nursing Admin Assistant
Spring Branch Transitional Care
Houston, TX
12.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Supported executive staff through scheduling meetings, and preparing crucial documents
Hospitality Aide
Spring Branch Transitional Care
Houston, TX
11.2024 - 12.2024
- Maintained a clean and welcoming environment for guests, ensuring a positive stay experience.
Activities Assistant
Spring Branch Transitional Care
Houston, TX
10.2024 - 11.2024
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Cook Supervisor
Highland Park Care Center
Houston, TX
02.2023 - 01.2024
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
Education
Bachelor Of Arts - Marketing
Lone Star College
Houston, TXSkills
- Senior living experience
- Relationship building
- Resident support
- Customer service
- Flexibility
- Documentation skills
- Office administration
- Administrative leadership
- Customer and Service-oriented
- Facilities management
- Teamwork
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- CPR certification
- Team collaboration
Timeline
Admissions Coordinator
Highland Park Care Center
03.2025 - Current
Nursing Admin Assistant
Spring Branch Transitional Care
12.2024 - Current
Hospitality Aide
Spring Branch Transitional Care
11.2024 - 12.2024
Activities Assistant
Spring Branch Transitional Care
10.2024 - 11.2024
Cook Supervisor
Highland Park Care Center
02.2023 - 01.2024
Bachelor Of Arts - Marketing
Lone Star College