Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Affiliations
Timeline
Generic

Kylie Hudson

Queen Creek ,AZ

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Efficient Manufacturing Associate recognized for high productivity and ability to complete tasks swiftly. Possess specialized skills in quality control, machinery operation, and safety protocols that ensure consistent excellence in production environments. Excel in team collaboration, problem-solving, and adaptability, bringing valuable soft skills to optimize manufacturing processes and outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manufacturing Associate

Dexcom
Mesa, Arizona
08.2023 - Current
  • Maintain records of production, quality control, and machine maintenance activities.
  • Perform periodic inspections on products to ensure conformity with customer requirements.
  • Adjust machine settings according to product specifications or process changes.
  • Troubleshoot problems in the manufacturing process by identifying root causes and proposing solutions.
  • Monitor machines for malfunctions that may affect product quality or production efficiency.
  • Inspect raw materials prior to use in the assembly process to ensure they meet established standards.
  • Collaborate with other team members to improve production processes while ensuring safety protocols are followed at all times.
  • Record data from each shift for record keeping purposes as required by company policy.
  • Ensure compliance with all applicable health and safety regulations when operating machinery.
  • Train new employees on proper operation of machines used in the manufacturing process.

Patient Services Specialist

OrthoArizona
Gilbert, AZ
09.2022 - 05.2023
  • Greeted patients and visitors in prompt, courteous, and helpful manner, responding to routine requests for information
  • Answered phone in prompt, courteous and helpful manner, screening, and routing calls as needed, creates phone notes in the patient electronic medical record, and/or providing information to patients
  • Ensured presence of scanned patient ID and insurance card, patients’ pictures in EMR, confirmed patient demographics and paperwork for accuracy and completions
  • Scheduled provider appointments correctly and accurately pursuant to provider scheduling protocols
  • Notified patient of appropriate/required arrival time for appointment (based on type of appointment) and of required items to bring to appointment (insurance cards, photo ID, etc.), ensure proper authorization and / or valid referral documentation has been received and reviews scheduled appointments to include appointment date, time, location and provider
  • Register patients in EMR as applicable
  • Collect patient account balances, co-insurance, and copays, deductibles or estimate self-pay rates; prepare daily batch, deposits, etc
  • Interact with patients, family members, visitors, and members of the health care team; directs patient questions and/or complaints to appropriate department; keep patients informed; maintain efficient patient flow during the check-in and check-out process; check in outside vendors
  • Schedule patients for follow-up office visits or procedures, log no-show appointments; assists in Document Management scanning and chart Indexing
  • Maintain and organize lobby area at the end of the day, opening and closing duties.

Customer Care Representative

Titan Solar Power
Mesa, AZ
05.2021 - 08.2022
  • Becoming a knowledgeable expert in all aspects of the solar process, products, and systems Answering general customer inquiries via phone and email surrounding system performance, billing, etc
  • Scheduling and dispatching applicable Titan personnel to complete on-site troubleshooting Properly documenting all verbal and digital correspondence relevant to the customers account Accomplishing daily, weekly and monthly goals as decided by management Maintained paper and electronic files Providing administrative and event support Performing data entry of project requests, updating project database, and documentation, quickly and accurately Providing overall administrative support Requesting and check status of inspection Other duties as needed Be comfortable with receiving inbound and making outbound calls

Sales Associate

Orangetheory Fitness
Chandler, AZ
06.2020 - 05.2021
  • Greeting everyone who enters the studio with enthusiasm, energy and knowledge
  • Presenting the OTF concept to any interested consumers, also known as “intros”
  • Working at our front desk which includes answering phones and talking to members among other tasks
  • Giving studio tours
  • Working hand-in-hand with trainers to guide intros through their first Orangetheory workout
  • Selling memberships to help the studio thrive
  • Following up on prospective clients
  • Handling members’ concerns in a professional and objective manner with the goal of resolution
  • Participating in marketing and outreach events
  • Ensuring all areas of the studio are kept clean and organized

Education

Certified Chiropractic Assistant -

East Valley Institute of Technology
Mesa, AZ

Diploma -

Queen Creek High School
Queen Creek, AZ

Skills

  • Proficient in Google Applications
  • Appointment Confirmation
  • Data Recording
  • Microsoft Office
  • Complaint Analysis
  • Patient Needs Assessment and Referral
  • Effective Issue Resolution
  • Patient Intake Assessment
  • Appointment Scheduling Expertise
  • Data Privacy Management
  • Effective Task Management
  • Office Administration
  • Patient Health Records Management
  • Skilled in Database Management

Additional Information

  • AWARDS , HOSA 2017-2020National Technical Honors Society

Certification

  • Chiropractic Assistant, East Valley Institute of Technology

Affiliations

  • HOSA
  • National Technical Honors Society

Timeline

Manufacturing Associate

Dexcom
08.2023 - Current

Patient Services Specialist

OrthoArizona
09.2022 - 05.2023

Customer Care Representative

Titan Solar Power
05.2021 - 08.2022

Sales Associate

Orangetheory Fitness
06.2020 - 05.2021

Certified Chiropractic Assistant -

East Valley Institute of Technology

Diploma -

Queen Creek High School

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Kylie Hudson