Kylie J. Burton
Highlands Ranch,CO
Summary
Communications Professional with over 15 years experience specializing in account/ project management for major cable, satellite and communications companies. My goal is to obtain a challenging, growth oriented position in which I can utilize my client services skills to contribute to the objectives of a dynamic team and company. My greatest strengths are clear communication skills, attentiveness and the ability to read the client and give them a world class product and superior customer service
Overview
25
25
years of professional experience
Work History
Coordinator 2, Ad Sales Support
Comcast Cable Company
07.2018 - Current
- Responsible for providing support to Account Managers and existing clients.
- Through email communication and the ticketing system, Salesforce, we deliver content to all network and cable destinations in the Comcast footprint.
- Maintain communication with internal and external clients to deliver content in a timely and precise manner.
- Gathered and organized materials to support client tickets that need additional pre or post production work.
- Provide training and guidance to new team members.
Senior Traffic & Broadcast Coordinator
Comcast
01.2010 - 09.2013
- Program Scheduling and media management for two major networks
- Creating solutions to the clients business needs pertaining to their network and demographic
- Project management of new products delivered for the client
- Liaison between the client and Comcast business partners
Broadcast Scheduling Coordinator
Comcast
09.2013 - 07.2018
- Responsible for coordinating and scheduling all occasional use and full time services in and out of Comcast Media Center
- Provide a one contact point for all internal and external clients for scheduling coordination and use of resources
- Provide weekly and monthly reporting for resources, finance and events
- Manages the booking and cost of resources through use of third party booking tools as needed by the client
- Manages the administration of the program services scheduling system (ScheduAll)
Traffic & Scheduling Contractor
PBS Kids Sprout
10.2009 - 01.2010
- Program scheduling within the SIMS program for upcoming events
- Various functions pertaining to traffic within the VCI platform
- Maintaining program data such as durations and outdated media
- Outlining creative briefs for upcoming stunts and events on the network
Broadcast Manager, RE/MAX Satellite Network
RE/MAX International
10.2007 - 10.2009
- Responsible for client relations between RE/MAX International and Echostar
- Contract negotiation between RE/MAX International and Echostar Communications to ensure highest quality of service delivered to all RE/MAX agents and brokers
- Technical development of program to deliver satellite technology to all 8000 RE/MAX agents as well as the 700 RE/MAX offices in the nation
- Responsible for all broadcast transmissions as well as coordination of live events within the RE/MAX Network
- One call resolution to agents or brokers calling in with technical or non-technical questions regarding the RE/MAX Satellite Network
Program Manager
Echostar Communications Corporation
09.2006 - 10.2007
- Responsible for client relations between Echostar Communications and the client RE/MAX International
- Technical development of program to deliver satellite technology to all 8000 RE/MAX agents as well as the 700 RE/MAX offices in the nation
- Responsible for all broadcast transmissions and communication between fiber providers and outside vendors
Eastern Division Operations Trainer
Echostar Communications Corporation
08.2004 - 09.2006
- Responsible for delivering operational training to all field offices in the Eastern states
- Travel estimated at 65-75%
- Assessment and critiques for all Local Service Center trainers and technical regional trainers
- Responsible for updating all materials used in curriculum
Sales Partner Escalations
Echostar Communications Corporation
02.2004 - 08.2004
- Responsible for training and implementation of the Sales Partner Escalation Team
- Actions include taking all inbound sales partner escalations from the field and working issues to resolution
- Interfacing directly with Regional and General Managers to escalate all issues to ensure a timely response to all sales partners
Corporate Field Resolutions
Echostar Communications Corporation
05.2003 - 02.2004
- Responsible for all incoming field issues including sub-standard install complaints, damages and all related troubles
- Actions include working with the field office and general manager to see all issues to resolution
Implementation Engineer/Service Delivery Account Manager
Global Crossing
02.2000 - 10.2001
- Implemented complex voice and data orders for Frame Relay, ATM, Local Digital, Analog, Dedicated Internet, ISDN-PRI, Point to Point
- Interfaced with internal and external customers
- Created and managed project plans and time lines
- Status customers
- Manage service transition: scheduling and troubleshooting
- One call resolution for high-end customers
Education
High School Diploma -
Moorefield Girls High School
Sydney Australia Metropolitan State College of Denver - Business Administration
Metropolitan State College of Denver
01.1996
Skills
- Microsoft Word
- Excel
- Browsers (Netscape, Explorer)
- Salesforce
- CAD
- Adfusion
- MS Outlook
- ScheduAll
- Professional Communication Skills
- Presentation and Public Speaking Skills
References
Available upon request.
Timeline
Coordinator 2, Ad Sales Support
Comcast Cable Company
07.2018 - Current
Broadcast Scheduling Coordinator
Comcast
09.2013 - 07.2018
Senior Traffic & Broadcast Coordinator
Comcast
01.2010 - 09.2013
Traffic & Scheduling Contractor
PBS Kids Sprout
10.2009 - 01.2010
Broadcast Manager, RE/MAX Satellite Network
RE/MAX International
10.2007 - 10.2009
Program Manager
Echostar Communications Corporation
09.2006 - 10.2007
Eastern Division Operations Trainer
Echostar Communications Corporation
08.2004 - 09.2006
Sales Partner Escalations
Echostar Communications Corporation
02.2004 - 08.2004
Corporate Field Resolutions
Echostar Communications Corporation
05.2003 - 02.2004
Implementation Engineer/Service Delivery Account Manager
Global Crossing
02.2000 - 10.2001
Metropolitan State College of Denver - Business Administration
Metropolitan State College of Denver
High School Diploma -
Moorefield Girls High School
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